Traci Helm
Waller
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
24
24
years of professional experience
Work History
Custodial Supervisor
SSC Services For Education
01.2025 - Current
- Supervised daily custodial operations, ensuring high cleanliness standards across facilities.
- Trained and mentored staff in proper cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Fostered team collaboration to enhance productivity and morale within the custodial staff.
- Assigned job duties and monitored performance against objectives.
- Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
Manager
Ace Hometown Hardware
07.2015 - 08.2024
- Managed daily branch operations ensuring compliance with company policies and procedures.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Developed strategies to improve branch performance, resulting in increased customer satisfaction scores.
- Oversaw inventory management systems to ensure accurate stock levels and minimize losses.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
Key Holder / Cashier
Dollar General
01.2014 - 01.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled cash and credit transactions accurately to minimize discrepancies.
- Implemented inventory management practices to ensure product availability and reduce stockouts.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Administrative Assistant
Omega Construction
01.2007 - 01.2013
- Responsible for opening and closing the office daily.
- Responsible for company checking account, including balancing books
- Ordered and purchased office supplies.
- Maintained accounts for water, repairs for office machines/equipment, alarm company, phones and phone lines.
- Maintained equipment and material needed for jobs.
- Received and distributed all mail.
- Worked with firms in which we were the general contractor, collecting information and/or data, relaying it to proper individuals.
- Prepared timesheets and submitted to payroll department each week.
- Human Resources, obtaining and relaying information pertaining to each employee.
- Hired and trained clerical personnel to work under my supervision in our office.
- Prepared quotes and other letters for Area Managers.
- Operated fax machine, postage machine, and regular copier.
- Maintained library of information for jobs from companies we were contractors for.
- Received email for multitude of individuals, printing and distributing the information from those emails as needed.
- Answered multi-phone lines, took messages, filing and copying for entire office.
Billing Clerk
Tohatsu America Corporation dba Nissan Marine
01.2002 - 06.2007
- Responsible for invoicing daily orders (parts & motors)
- Mail invoices daily to an average of 600 + per day
- Receive credit $ on accounts
- Process warranty registrations and updated database.
- Assisted in processing orders, using UPS and Fed-Ex shipping systems
- Worked with other departments as needed (Marketing, Accounts receivable)
- Yearly inventory control
- Organized yearly training programs.
Education
High School -
Waller High School
Waller, TexasSkills
- Administrative Assistant skills targeting all areas including but not limited to:
- Organized, goal-oriented individual with exceptional follow-through abilities and detail orientation Proven ability to resolve problems swiftly and independently
- Highly articulate and effective communicator, work well with individuals on all levels
- Great public and customer relations
- Executive liaison between upper management and employee base, successful team member and leader
- Employee management
- Good computer knowledge with practical use of Microsoft Office Suite Excel, Word, Quickbooks
- Strong multitasking capability
- Management of company funds, checking accounts, balancing checking accounts, company deposits
- Handling of multi-phone lines
- Payroll and timesheet management
- All aspects of office management
Disclaimer
Resume submitted in confidence.
Timeline
Custodial Supervisor
SSC Services For Education
01.2025 - Current
Manager
Ace Hometown Hardware
07.2015 - 08.2024
Key Holder / Cashier
Dollar General
01.2014 - 01.2015
Administrative Assistant
Omega Construction
01.2007 - 01.2013
Billing Clerk
Tohatsu America Corporation dba Nissan Marine
01.2002 - 06.2007
High School -
Waller High School
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