Summary
Overview
Work History
Education
Skills
Timeline
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Traci Herrman

Burlington,NJ

Summary

  • Ambitious and hardworking, committed to excellence.
  • Proactive, hands on style, extensive team leadership and personal development skills.
  • Proficient at training employees during onboarding across numerous states.
  • Vast experience in technology and social media – Microsoft Word, Outlook, PowerPoint, Excel, Facebook and Apricot.
  • Specializes in patient focus-care and crisis intervention.
  • Adaptable and dedicated with a strong background in case management and building positive rapport with diverse range of clients. Experience servicing special populations including geriatric clients to overcome mental health, substance abuse, medical and housing obstacles. Strong communication skills used to increase sales and cultivate positive relationships with clients.
  • Dynamic individual with hands-on experience in case management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

15
15
years of professional experience

Work History

Permanent Housing Case Manager

Soldier On
12.2021 - Current
  • Coordinate and monitor daily living skills and activities; resolve conflicts and provide crisis intervention; complete intake assessments with new residents and adhere to documentation process in a timely manner in Apricot; assess and refer clients for medical, mental health, housing, and substance abuse treatment programs according to their individual needs.

Case Manager

Soldier On
06.2014 - Current
  • Effectively communicate with key stakeholders to ensure quality of care of homeless veterans; provide direct case management to clients in housing crisis in the community; plan, coordinate, and participate in outreach events with the goal to source and attract clients and partnerships with Soldier On branding; conduct candidate phone interviews and present top talent to hiring managers; mentor new hires to build relationships thru onboarding and ongoing collaboration.

Certified Sales Consultant

Haldeman Ford
05.2009 - 06.2014
  • Evaluated customer needs using multiple online databases including CRM; utilized strong communication skills to increase client sales on a month-to-month basis through e-mail, phone and face-to-face consultations; organized fund raising events to benefit Womanspace, including obtaining gifts and donations; assisted co-workers in completing sales paperwork and delivering vehicles to benefit overall success of business; cultivate positive relationships with customers; and play a key role in increasing retention as well as satisfaction rates.

Education

Masters of Science -

Southern New Hampshire University
Manchester, NH
05.2021

Bachelor of Arts - Communications Major with a Concentration in Public Relations & Journalism

Seton Hall University
South Orange, NJ
05.2008

Skills

    Client Advocacy

    Multicultural Sensitivity

    Policy Knowledge

    Supportive Counseling

Timeline

Permanent Housing Case Manager

Soldier On
12.2021 - Current

Case Manager

Soldier On
06.2014 - Current

Certified Sales Consultant

Haldeman Ford
05.2009 - 06.2014

Masters of Science -

Southern New Hampshire University

Bachelor of Arts - Communications Major with a Concentration in Public Relations & Journalism

Seton Hall University

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Traci Herrman