Summary
Overview
Work History
Education
Skills
Accomplishments
Customer Service
Timeline
Generic
Traci Hirliman

Traci Hirliman

Olean,NY

Summary

Dynamic professional with extensive experience in customer service and cash handling at Dollar General. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer complaints effectively. Skilled in POS terminal operation and fostering a collaborative environment, resulting in increased customer satisfaction and loyalty. Also I have excellent Customer Service Skills.

Overview

7
7
years of professional experience

Work History

Full Time Key Holder

Dollar General
05.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

PCA/HHA

Committed Care
09.2018 - 05.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Collected and transported specimens to prepare for lab testing.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Education

Basic Studys -

Allegany Central School
Allegany, NY
06.1995

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Customer service management
  • Bank deposits
  • Staff training and development
  • Staff oversight
  • Daily reporting
  • Team training and development
  • Staff training
  • Team member development
  • Employee scheduling
  • Front end operations
  • POS terminal operation

Accomplishments

I work well with others, I am a fast learner more hands on.Work Independently.. Love working with or around people.

Customer Service

Work well with others, love meeting new people .

Timeline

Full Time Key Holder

Dollar General
05.2023 - Current

PCA/HHA

Committed Care
09.2018 - 05.2023

Basic Studys -

Allegany Central School

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