Traci Holquin
Kelseyville
Summary
Dynamic and personable professional with extensive experience in the spa and resort industry, as well as retail sales. Combines a unique blend of administrative, management, and customer service expertise within luxury environments that demand exceptional professionalism and strong interpersonal skills. Highly motivated and detail-oriented, with a keen focus on understanding and addressing customer needs. Passionate advocate for the spa, skincare, and beauty industries, equipped with robust communication and team management abilities to drive success.
Skincare professional with strong expertise in personalized skincare treatments and product recommendations. Proven track record in achieving client satisfaction and fostering long-term relationships. Strong focus on team collaboration and adapting to changing needs. Skilled in various skin analysis techniques, advanced facial treatments, and customer service. Reliable and results-driven, consistently delivering high standards of care and outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Skin Care Specialist
Estee Lauder
San Francisco, CA
04.2025 - 04.2026
- Elevated customer satisfaction by providing personalized skincare consultations tailored to individual skin needs and goals.
- Developed and implemented targeted skincare regimens utilizing advanced product knowledge for optimal client results.
- Cultivated lasting relationships with clients through follow-up consultations, enhancing loyalty and repeat business.
- Delivered engaging product demonstrations at events, showcasing the efficacy of innovative skincare solutions.
Skin Care Ambassador
PEACH & LILY
Livermore, CA
11.2024 - 11.2025
- Drive sales goals for vegan, gluten-free, alcohol and fragrance-free skincare designed to promote healthy skin.
- Host corporate events that market our skin-friendly products, ranging from retinal-infused serums, antioxidant-rich creams, and oil-based moisturizers. Performing Facials on guest in store
- Excel in developing valuable and sustainable customer relations resulting in positive viral content.
Specialty Artist - MAC
ULTA BEAUTY
Livermore, CA
11.2023 - 11.2024
- Consistently achieved MAC brand sales and service goals as well as Ulta’s sales and guest loyalty goals.
- Conduct personalized make-up demonstrations and lessons, skincare analyses, and product demonstrations.
- Offered exceptional and personalized service with attention to guest’s unique needs and requests.
Rural Carrier Associate
UNITED STATES POSTAL SERVICE
Sebastopol, CA
10.2015 - 10.2023
- Successfully performed a range of tasks that include delivery and pick-up, money and receipt collection, postal sales, and ensuring mail security.
- Trained new and substitute carriers on handling processes and route delivery.
- Ensured accuracy of daily reports that include customer lists, inventory, sales, and special surveys.
Housekeeper
OAKMONT SENIOR LIVING
Santa Rosa, CA
04.2012 - 04.2015
- Performed a range of tasks in luxury continuing care retirement community (CCRC) consistent with brand reputation and mission of providing the highest level of service “imaginable.”
- Developed and maintained relationships with residents with attention to changes in health and mental status.
Sales Associate/Shift Supervisor
VICTORIA’S SECRET
Palo Alto/Santa Rosa, CA
11.2008 - 11.2013
- Delivered excellent customer service while achieving sales and credit card goals for iconic VS brand.
- Advanced to shift supervisor – executed short/long-term plans to achieve sales and customer satisfaction goals.
- Trained staff in customer service, product knowledge, inventory control, and brand merchandising.
Education
High School Diploma -
Jefferson High School
San Francisco, CA06-1995
No Degree - Spa Technician Program
Skyline College
Daly City, CA2006
No Degree - Esthetics
Skyline College
Daly City, CA2007
Skills
- Customized skincare plans
- Skin rejuvenation
- Client needs assessment
- Expert skin analysis
- Aromatherapy
- Outstanding client care
- Manual lymphatic drainage
- Product promotions
- Skin nutrition advice
- Attention to detail
- Relaxation techniques
- Spa management
- Skin care education
- Facials and microdermabrasion
- Spa treatment services expert
- Sanitation and sterilization
Certification
- Certified Spa Therapist, Skyline College - 2006
- Esthetics, Esthetics Program - 2006-2007
Timeline
Skin Care Specialist
Estee Lauder
04.2025 - 04.2026
Skin Care Ambassador
PEACH & LILY
11.2024 - 11.2025
Specialty Artist - MAC
ULTA BEAUTY
11.2023 - 11.2024
Rural Carrier Associate
UNITED STATES POSTAL SERVICE
10.2015 - 10.2023
Housekeeper
OAKMONT SENIOR LIVING
04.2012 - 04.2015
Sales Associate/Shift Supervisor
VICTORIA’S SECRET
11.2008 - 11.2013
High School Diploma -
Jefferson High School
No Degree - Spa Technician Program
Skyline College
No Degree - Esthetics
Skyline College
Additional Experience & Training
- Assistant Manager, RELAX NOW SPA, San Francisco, CA (12/2007 to 2/2008)
- Concierge & Spa Attendant (PT), LAVENDER HILLS SPA, Calistoga, CA (2003)
- Certified Spa Therapist, Spa Technician Program, Skyline College (2006)
- Esthetics, Cosmetology Program, Skyline College (2006-2007)