Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
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Hi, I’m

Traci Hyte

Financial Professional
Draper,UT
Traci Hyte

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Staff Internal AuditorProject Management AnalystCorporate Client ManagerCustomer Service Team LeaderSpecialized Escalation Supervisor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Draper, UT, US
Open to relocation: No

Important To Me

Work-life balanceFlexible work hoursHealthcare benefits

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Outstanding collaborator comfortable working with others in executing projects to achieve company objectives. Thrives on finding innovative solutions to the most complex problems. Dedicated to driving customer satisfaction and quality in every project.

Overview

20
years of professional experience

Work History

Square Financial Services
Cottonwood Heights , Utah

Regulation W Accountant
07.2024 - 01.2026

Job overview

  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Used advanced software to prepare documents, reports, and presentations.
  • Compiled general ledger entries on a short schedule with 100% accuracy.

American Express
Sandy , UT

Staff Internal Auditor
05.2022 - 08.2023

Job overview

  • Assessed potential risks, evaluated controls and conducted compliance testing.
  • Performed testing of internal controls based upon strict regulations.
  • Reviewed company policies against best practices to better understand level of compliance.
  • Prepared reports for templates and maintained compliance database.
  • Participated in various training and development programs.

American Express, Global Commercial Services
Sandy, Utah

Project Management Analyst
06.2016 - 05.2022

Job overview

  • Collaborated with Product Owners to integrate analysis techniques, resulting in improved project efficiency.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Skilled B2B payment solutions to develop and implement enhancement recommendations and facilitate process improvements and training for the long term.
  • Coordinated with GSG Operations Department to manage organization's goals and objectives.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.

American Express Corporate Servicing
Sandy , Utah

Corporate Client Manager
05.2013 - 06.2016

Job overview

  • Developed long-term rapport with clients to cultivate loyalty.
  • Focused on achieving highest level of expectations to meet client and company satisfaction.
  • Developed and tracked key performance indicators within client services department.
  • Conducted highly productive meetings with customers, vendors and matrix partners.
  • Valued for input on general operational decisions, including goal setting, staff planning and policy development.

American Express, TRS
Taylorsville , UT

Customer Service Team Leader
2011.10 - 2013.05 (1 education.year_Label & 7 education.months_Label)

Job overview

  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.

American Express, TRS
Taylorsville, UT

Specialized Escalation Supervisor
08.2009 - 10.2011

Job overview

  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Collaborated with other departments to meet customer needs.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.

American Express Banking Corp
Taylorsville , UT

Small Business Lending Analyst
02.2006 - 08.2009

Job overview

  • Assessed credit risk and analyzed financial statements.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Gathered loan documentation for underwriting.
  • Investigated and resolved customer disputes related to credit decisions.

Education

Western Governors University
Salt Lake City

Master of Science from Public Health
06.2026 - Current

Western Governors University
Salt Lake City, UT

Bachelor of Science from Accounting

Utah Collage Of Massage Therapy
Salt Lake City, UT

Associate of Arts from Massage Therapy

Skills

  • Project certified
  • Innovative problem solver
  • New system testing and sign off
  • Training creation and presentation
  • Escalation management
  • Data validation
  • Accounting systems
  • Stakeholder-satisfaction focused
  • Manage multiple projects simultaneously
  • Strong relationship skills/Collaboration
  • Speak and read Polish
  • Studied Spanish, German and Russian languages
  • Time management and deadline-driven
  • Agile construct knowledgeable

Timeline

Western Governors University

Master of Science from Public Health
06.2026 - Current

Regulation W Accountant

Square Financial Services
07.2024 - 01.2026

Staff Internal Auditor

American Express
05.2022 - 08.2023

Project Management Analyst

American Express, Global Commercial Services
06.2016 - 05.2022

Corporate Client Manager

American Express Corporate Servicing
05.2013 - 06.2016

Customer Service Team Leader

American Express, TRS
2011.10 - 2013.05 (1 education.year_Label & 7 education.months_Label)

Specialized Escalation Supervisor

American Express, TRS
08.2009 - 10.2011

Small Business Lending Analyst

American Express Banking Corp
02.2006 - 08.2009

Western Governors University

Bachelor of Science from Accounting

Utah Collage Of Massage Therapy

Associate of Arts from Massage Therapy

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Traci HyteFinancial Professional