Traci Ienco
Center Line
Summary
Dynamic Practice Manager with extensive experience in a multi-doctor dental clinic, recognized for enhancing patient care and improving service quality through effective workflow optimization. Expertise in developing strategic marketing initiatives and training staff, ensuring compliance with industry regulations while cultivating a supportive team environment. Proven track record of driving operational efficiencies and fostering collaboration among diverse teams. Committed to advancing healthcare delivery through innovative practices and compassionate patient engagement.
Overview
31
31
years of professional experience
Work History
Practice
Manager
Novi
07.2007 - 04.2025
- Engaged with patients using strong interpersonal skills.
- Listened attentively to patient needs and responded appropriately with compassion and understanding.
- Cultivated rapport with dental referral sources and collaborated effectively with team members.
- Analyzed customer feedback to identify areas of improvement in services and processes.
- Provided guidance and support to team members on best practices for solving problems quickly and efficiently.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Developed and implemented comprehensive marketing plans to increase brand awareness.
- Developed and implemented patient care protocols to ensure efficient workflow throughout the clinic.
- Managed daily operations of multi-doctor dental practices, ensuring efficient patient flow and high-quality care.
- Developed policies and procedures to ensure compliance with applicable regulations such as HIPAA privacy laws and OSHA safety standards.
Treatment Coordinator
Summit Oral & Maxillofacial Surgery
Troy
01.1994 - 09.2005
- Supervised a team of surgical assistants while providing guidance throughout the duration of each procedure.
- Prepared and assisted operating room team with patient preparation and positioning prior to surgical procedures.
- Conducted pre-operative assessments on assigned patients including taking vital signs, reviewing medical history, assessing physical condition and recording results in patient charts.
- Provided education to patients about their treatment plan, medications and follow-up care instructions.
- Developed strong relationships with patients by providing excellent customer service support.
- Prepared reports summarizing the number of visits, types of services provided and follow up care.
Office Manager
Dr. Samson Kpadenou
Rochester Hills
06.1994 - 05.2004
- Supervised staff members, organized schedules and delegated tasks.
- Administered payroll and maintained proper documentation of employee personnel.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Skills
- Compassionate patient care
- Effective interpersonal communication
- Team collaboration
- Logical reasoning skills
- Marketing strategy
- Workflow optimization
- Conflict resolution
- Attention to detail
- Training & Development
- Social perceptiveness
- Self-Directed
- Dependable and responsible
Timeline
Practice
Manager
07.2007 - 04.2025
Office Manager
Dr. Samson Kpadenou
06.1994 - 05.2004
Treatment Coordinator
Summit Oral & Maxillofacial Surgery
01.1994 - 09.2005
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