Traci James

• Star Refining is precious metal refinery, with Outside Sales Representatives that service dental facilities nationwide, purchasing their precious metal dental scrap.
• Started as cold caller and worked my way up as 'lead caller' with top general margin for callers in past 2 years.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Trained all new hires since starting, and in 2023 was promoted to generate all call lists, for all other callers.
• Responsible for sending all call leads to appropriate Representative.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Saulat Enterprises, Inc. is a multifaceted company that owns and operates 9 Franchised restaurants, as well as managing commercial real estate.

• Began as receptionist in 2016 and became Senior Office Administrator, learning all positions at office
• Responsible for ensuring efficient execution of Payroll for 280+ hourly employees as well as 12 salaried employees
• Responsible for Accounts Payable and Accounts Receivable
• Human Resources: handled employee support and/or grievances, Employee Benefits, Workers Compensation, Unemployment claims
• Liaison between office and field, as support system, to ensure proper operations per corporate policy and helped to direct activities of General Managers
• Reconciled and confirmed daily deposits from all locations
• Investigated customer complaints via email, phone, and camera system
• Maintained and coordinated contracts for commercial real-estate, landscaping, repair and maintenance, plumbing, fire protection, police protection, health department, and Eco-Sure.
• Provided CEO and Upper Management with detailed communication of company statistics.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

• Customer Service,
• Billing of clients for multiple programs at facility
• Insurance billing, Insurance data entry
• Responsible for several monthly reports
• Client job training and served as a member of 'The Mayor's Council for People with Disabilities'.
• Promoted SHARE services by volunteering at Health Fairs and other related activities.
• Answered multi-line phone system and enthusiastically greeted callers.
• Entered data into system and updated customer contacts with information to keep records current.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.