Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Jewell

Summerville,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

US Rater

Telus International
04.2023 - Current
  • Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool.
  • Looked for accuracy in the users queries
  • Made sure that the users "needs met"-were met.
  • Performed outside research
  • Did tasks that were located in my locale
  • Assessed the users intent


Customer Service Representative

Telus International
10.2021 - Current
  • Provide excellent customer service to our clients that need assistance with there barclays credit cards
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Addressed customer concerns and complaints and resolved issues promptly
  • Utilized computer systems to research and record account information
  • Answered incoming calls and assisted customers with questions
  • Assisted associates with problem resolutions
  • Used knowledge base systems and work processes to help customers.

Assistant Manager

Heritage Cleaners
03.2018 - 05.2021
  • Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets
  • Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
  • Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance
  • Engaged with team members, management, and customers to boost company productivity and morale
  • Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management
  • Met with sales leadership to provide detailed reporting on overall team performance
  • Answered questions and recommended solutions to address customer complaints
  • Addressed and resolved customer inquiries and complaints to restore satisfaction
  • Evaluated employee performance and mentored underperforming staff with service- focused initiatives
  • Oversaw sales team productivity and results to attain revenue goals and performance targets.

Gas Station Manager

IGA
01.2015 - 03.2018
  • Managed daily bookkeeping and gas pricing to control expenses, maximize profits, and minimize losses
  • Engaged with merchandising team and vendors to suggest methods to increase sales, expand markets, and promote business
  • Coordinated schedule and processed time and attendance records for payroll purposes and to maintain shift coverage
  • Oversaw day-to-day operations to successfully run facility and manage employees
  • Preserved safety of self, employees, and others in work location by adhering to established loss prevention guidelines
  • Monitored store activities to confirm customers received exceptional service
  • Planned and implemented sales promotions and oversaw merchandise displays to meet operational goals
  • Achieved sales targets by training, motivating, and mentoring staff and associates
  • Monitored and adjusted staff schedules based on business requirements
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
  • Set forward-thinking policies to meet business needs and boost team success.

Education

High School Diploma - Business

Trident Technical College

Skills

  • Customer Relations
  • Documentation
  • Call Volume and Quality Metrics
  • Customer Satisfaction
  • Customer Data Confidentiality

Timeline

US Rater

Telus International
04.2023 - Current

Customer Service Representative

Telus International
10.2021 - Current

Assistant Manager

Heritage Cleaners
03.2018 - 05.2021

Gas Station Manager

IGA
01.2015 - 03.2018

High School Diploma - Business

Trident Technical College

Similar Profiles

CREATE PROFILE
Traci Jewell