Traci Johnson
Medical Assistant
Calumet City,IL
Summary
Seeking a position with an established company where exceptional customer service skills will be utilized to improve the customer and profit base. Innovative professional exceptionally well-versed in communication and team building. Ready to bring relevant work experience to new position.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Medical Assistant/Patient Access Representative
Christian Community Health Center
Calumet City , Il
01.2022 - Current
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Night Auditor
Hilton Garden Inn
03.2021 - 01.2022
- Always maintain a friendly and warm demeanor
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Maintain Front Office computer system operation according to National Hospitality Service standards
- Fulfill all Front Office functions between the hours of 11:00 p.m
- And 7:00 a.m
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from 11:00 p.m
- Until 7:00 a.m.
Night Auditor
Hampton Inn and Suite, GSR
Schererville, IN
10.2020 - 10.2021
- Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
- Ensure credit card system reconciles to daily transaction lists
- Schedule, assign daily work, inform and train team members
- Monitor, observe and assist in evaluating team member performance
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Cashier/Bursar Office
Ivy Tech
East Chicago, IN
02.2014 - 10.2021
- Serves as the first contact with students, faculty and staff regarding bursar questions and issues either in person or on the phone
- Responsible for all cashier related duties including receiving payments and entering them into Banner
- Responsible for reconciling the daily cash drawer to Banner cashier report and correction to any discrepancies before closing out in Banner
- Responsible for processing all official transcript requests
- Responsible for applying all charges for proctored tests
- Processes payments received in the mail to student accounts in Banner
- Responsible for issuing parking and bus passes and maintaining the parking and bus pass Access database
- Responsible for approving Student Computer Requests and maintaining Access databases
- Perform all other related duties as assigned consistent with commonly accepted practices.
CVS Pharmacy, Customer Service
Tinley Park, IL
06.2010 - 09.2013
- Assist customers with their questions, problems and complaints
- Promote an positive shopping experience for all
- Price merchandise, stock shelves and supplies
- Operate the cash register including cash transactions, checks, charges, and rainchecks.
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN 08.2019 - 12.2021
Skills
Registration processing
Oral and written communications
Expenses tracking
Budgeting
Hospitality service expertise
Reservation processing
Certification
Medical Office Administration
Timeline
Medical Assistant/Patient Access Representative
Christian Community Health Center
01.2022 - Current
Medical Office Administration
12-2021
Night Auditor
Hilton Garden Inn
03.2021 - 01.2022
Night Auditor
Hampton Inn and Suite, GSR
10.2020 - 10.2021
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
08.2019 - 12.2021
Cashier/Bursar Office
Ivy Tech
02.2014 - 10.2021
CVS Pharmacy, Customer Service
06.2010 - 09.2013