TRACI JOHNSON
HOUSTON,TX
Summary
Highly skilled and enthusiastic professional with more than seven years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
21
21
years of professional experience
Work History
Direct Care Supervisor
A NEW BEGINNING HOMES
10.2020 - Current
- Established relationship with individuals, rapidly climbed to supervisory position via exemplary work performance
- Supervising multiple group home locations with staff of over 6 individual caregivers providing care for adults with mental disabilities
- Responsible for cooking, cleaning and total care for such individuals
- Also responsible for bookkeeping, note taking and state inspections
- Working closely with management to provide exceptional care and customer service.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Ordered all pharmacy supplies and kept check on inventory levels
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
Care Giver
Visiting Angels
02.2020 - 10.2020
- Responsible for caring for providing companionship/care for elderly patients
- Medication reminders, meal preparations, errands, light housekeeping, record keeping, transport, incontinence care, bathing, fall risk assistance.
Cashier
Target Corp, Baytown, Texas
10.2018 - 01.2019
- Greeted customers when they walk in store providing excellent services
- Suggested merchandise and up-sold merchandise and accessories
- Accepted payments for purchase and provided change as needed
- Opened and closed register maintaining an accurate cash balance.
Lead Teacher
4 Our Kids Learning Center, Baytown, Texas
08.2013 - 07.2014
- Provided excellent services to children in a daycare facility
- Greeted children and parents upon arrival and provided updates on progress
- Conducted activities to build educational and social growth
- Served snacks and two well balanced meals to children
- Taught colors, alphabet, numbers, and shapes
- Encouraged and supervised children while they explore their environments.
Director
Johnson Family Childcare, Los Angeles, California
04.2007 - 01.2010
- Owner and operator of licensed childcare center
- Ensured enrollment paperwork was correct and immunizations were current
- Assisted staff members to provide care, teach, and feed up to 12 children
- Maintained a clean and safe environment for children
- Processed payroll for staff and billing for customers on weekly basis
- Complied with all state and federal standards and guidelines.
Staff Supervisor/Lead Teacher
W.R.I.T.E. Childcare, Los Angeles, California
06.2004 - 04.2007
- Supervised a staff of 8 teachers and caregivers providing care to children
- Customer service
- Bookkeeping, payments, 10 key data entry, filing, answering phones
- Observed children engaged in age-appropriate activities
- Provided snacks and two well balanced meals to children.
Sales Associate
Lane Bryant, Los Angeles, California
10.2004 - 01.2005
- Greeted customers when they walk in store providing excellent services
- Suggested merchandise and up-sold merchandise and accessories
- Accepted payments for purchase and provided change as needed
- Opened and closed register maintaining an accurate cash balance
- Stocked new merchandise on floor and set up displays.
Reservation Sales Associate
Princess Cruise Lines, Inc., Los Angeles, California
02.2004 - 10.2004
- Received incoming calls in a large call center
- Explained reservation services and up-sold patrons to larger cabins
- Offered additional cruise line products and services
- Accepted payment with credit and debit cards
- Data entry.
Education
University of Phoenix
Tempe, AZSkills
- Health and safety
- Behavioral support
- Activity Coordination
- Nutrition and meal planning
- Care Plan Development
- Healthcare regulations
Timeline
Direct Care Supervisor
A NEW BEGINNING HOMES
10.2020 - Current
Care Giver
Visiting Angels
02.2020 - 10.2020
Cashier
Target Corp, Baytown, Texas
10.2018 - 01.2019
Lead Teacher
4 Our Kids Learning Center, Baytown, Texas
08.2013 - 07.2014
Director
Johnson Family Childcare, Los Angeles, California
04.2007 - 01.2010
Sales Associate
Lane Bryant, Los Angeles, California
10.2004 - 01.2005
Staff Supervisor/Lead Teacher
W.R.I.T.E. Childcare, Los Angeles, California
06.2004 - 04.2007
Reservation Sales Associate
Princess Cruise Lines, Inc., Los Angeles, California
02.2004 - 10.2004
University of Phoenix
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