TRACI JOHNSTON
Charlotte,NC
Summary
Dynamic leader with extensive experience at Wells Fargo Bank, excelling in control evaluation and internal auditing. Proven track record of achieving 100% validation pass rates while enhancing team capabilities. Skilled in stakeholder engagement and process improvement, driving quality assurance initiatives that elevate organizational standards and compliance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Control Management Officer-Commercial Banking Evidence-Based Control Evaluation
Wells Fargo Bank
, USA
07.2024 - Current
- Deployed to the Commercial Banking EBCE team as part of a Workforce Share agreement in mid-year 2024, to assist the CB EBCE team with the on-time completion of critical work.
- At the end of the Workforce Share agreement, I became a permanent team member in the coordinator role, responsible for supervising multiple engagements throughout the year and offering execution support for evaluation activities as warranted.
- Also responsible for ensuring the accuracy and quality of evaluations conducted by the CB, EBCE team assessors.
Lead Control Management Officer-Commercial Banking Front Line Issue Verification (CB FLIV)
Wells Fargo Bank
, USA
04.2022 - 06.2024
- Completed 70 FLIV deliverables across 18 issues high and critical rated issues owned across Commercial Banking (CB), Enterprise Functions, and the Chief Operating Office (COO).
- Led verification of the Wholesale Lending Operations (WLO) portfolio of high and critical rated issues from CB FLIV inception until the transition of WLO to COO in late 2023.
- Highly engaged with Business Control Managers (BCMs) and business line partners.
- Provided recommendations and credible challenge evidenced through: Unsuccessful results or Change to Baselines required on 3 of the 18 issues.
- 100% final Internal Audit and/or Independent Testing & Validation (ITV) validation pass rate of issues verified.
- Designated by CB Control Management senior leadership as new interim leader of the CB FLIV team in January 2024 following several organizational changes.
- Evidenced leadership skillset by ensuring all deadlines were met with quality, focusing on development of team members in India office into lead verification roles, and assisting senior leadership in additional transition plans to address high priority resource needs, all while remaining positive through challenging uncertainty.
- Received Manager Spotlight Awards for outstanding efforts and achievement.
Senior Lead Audit Manager-Internal Audit, Governance Analysis & Reporting (GAR)-Quality Assurance
Wells Fargo Bank
, USA
01.2020 - 12.2022
- Recognized in 2020 as an Internal Audit top performer and selected to join the Quality Assurance [QA] Rotational Program, a newly developed program designed to offer development opportunities and to increase Audit's bench strength.
- Implemented and executed QA Strategy by leading scorecard and real time reviews of audit engagements and issue validation.
- Appointed by QA senior leadership in 2021 to leading role responsible for oversight of Audit Execution scorecard reviews.
- Led the QA team by providing subject matter expertise to ensure new members understood expectations and ensured all team members had answers needed to make them successful.
- Moderated results and conducted thematic analysis as part of quarterly reporting to Chief Auditor.
Audit Manager-Internal Audit, Financial Crimes Audit Team (FICAT)-Center of Excellence (COE)
Wells Fargo Bank
, USA
01.2019 - 12.2020
- Managed COE team members on processes for FiCAT, methodology, audit policy, and financial crimes knowledge needed to ensure their success.
- Established weekly 1:1s, encouraged open and honest conversations, and built trust by escalating concerns when needed.
- Demonstrated a genuine passion for diversity and inclusion by co-chairing the Charlotte office location's Diversity & Inclusion group and serving on the Internal Audit Diversity & Inclusion Council.
Audit Leader-Internal Audit, Financial Crimes Audit Team-Wealth & Investment Management
Wells Fargo Bank
, USA
01.2015 - 12.2016
- As an audit staff provided subject matter expertise to the Auditor-in-Charge (AIC) ensuring audit workpapers were completed in accordance with FiCAT standards, and the audit system of record was accurately set up with all required forms and completed fields prior to closure.
- Developed a mapping document to make the 2nd level review process of over 75 total forms within the audit database more effective and efficient.
Compliance Officer-HSBC Corporate Compliance
Decision One Mortgage, Member HSBC Group
01.2006 - 12.2007
- Home Mortgage Disclosure Act (HMDA) Officer, primary ownership of the HMDA Loan Application Register.
- Prepared and analyzed monthly HMDA data validation, making adjustments to ensure integrity of government reporting.
- Promoted to the HMDA Corporate Compliance team within a year timeframe, which allowed for full responsibility of the Decision One Mortgage Loan Application Register.
Broker/Correspondent Approval Analyst
Decision One Mortgage, Member HSBC Group
01.2004 - 12.2006
- Reviewed and analyzed application packages submitted by broker companies seeking approval with Decision One Mortgage.
- Performed credit and background reporting analysis ensuring each applicant met the required guidelines.
Trailing Document Specialist
Decision One Mortgage, Member HSBC Group
01.2003 - 12.2004
- Managed retrieval of mortgage documents involving contact with outsourcing companies, data entry and document retrieval.
- Created and executed Corporate and Correspondent Assignments of Mortgage.
- Assisted management with the execution of Mortgage Releases and prepared a variety of operations projects and reports.
Education
Bachelor of Science - Business Administration
Western Carolina University
Cullowhee, NC01-2001
Skills
- Control evaluation
- Internal auditing
- Quality assurance
- Risk assessment
- Compliance monitoring
- Stakeholder engagement
- Data analysis
- Process improvement
- Project management
- Effective communication
- Team leadership
- Internal controls
- Audit execution
- Regulatory knowledge
Certification
- Certified Anti-Money Laundering Specialist, ACAMS (February 2009)
Timeline
Lead Control Management Officer-Commercial Banking Evidence-Based Control Evaluation
Wells Fargo Bank
07.2024 - Current
Lead Control Management Officer-Commercial Banking Front Line Issue Verification (CB FLIV)
Wells Fargo Bank
04.2022 - 06.2024
Senior Lead Audit Manager-Internal Audit, Governance Analysis & Reporting (GAR)-Quality Assurance
Wells Fargo Bank
01.2020 - 12.2022
Audit Manager-Internal Audit, Financial Crimes Audit Team (FICAT)-Center of Excellence (COE)
Wells Fargo Bank
01.2019 - 12.2020
Audit Leader-Internal Audit, Financial Crimes Audit Team-Wealth & Investment Management
Wells Fargo Bank
01.2015 - 12.2016
Compliance Officer-HSBC Corporate Compliance
Decision One Mortgage, Member HSBC Group
01.2006 - 12.2007
Broker/Correspondent Approval Analyst
Decision One Mortgage, Member HSBC Group
01.2004 - 12.2006
Trailing Document Specialist
Decision One Mortgage, Member HSBC Group
01.2003 - 12.2004
Bachelor of Science - Business Administration
Western Carolina University
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