Traci Jones
Copperas Cove,TX
Summary
Compassionate and organized professional with extensive experience in healthcare settings. Skilled in verbal and written communication, team collaboration, and maintaining documentation accuracy to optimize patient care and improve service delivery.
Overview
29
29
years of professional experience
Work History
Correctional Care Associate
University of Texas Medical Branch
Gatesville, TX
06.2013 - Current
- Provided compassionate care and support to patients, enhancing overall patient experience.
- Assisted healthcare professionals with daily medical procedures, ensuring safety and compliance.
- Maintained accurate patient records using electronic health record systems for streamlined communication.
- Developed and implemented efficient care protocols to improve service delivery within the unit.
- Managed scheduling for multiple physicians, optimizing patient flow and minimizing wait times.
- Coordinated appointment confirmations, enhancing communication with patients and reducing no-show rates.
- Implemented electronic health record (EHR) systems to streamline scheduling processes and improve data accuracy.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated scheduling of offsite specialty clinic and onsite telehealth appointments to enhance patient access to care.
- Generated comprehensive reports at month-end to uphold 100% access to care standards.
Professional Scheduling Secretary
Baylor Scott & White Health
Killeen, TX
03.2008 - 06.2013
- Managed scheduling and appointment coordination for multiple departments, ensuring efficient workflow.
- Prepared and maintained accurate records, enhancing data retrieval and reporting processes.
- Facilitated communication between healthcare providers and patients, improving overall service delivery.
- Streamlined office operations by implementing digital filing systems, reducing retrieval time for essential documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Collaborated with healthcare providers to resolve billing discrepancies effectively.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
Dental Treatment Coordinator
Smile Care Dental Group
Ft. Hood, TX
01.2006 - 02.2008
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Managed appointment scheduling to optimize office workflow and enhance patient experience.
- Facilitated communication between patients and dental team, addressing inquiries and concerns effectively.
- Developed educational materials to inform patients about procedures and treatment options.
- Streamlined insurance verification processes, improving accuracy and reducing delays in treatment initiation.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Implemented patient follow-up systems to increase satisfaction and retention rates.
- Analyzed patient feedback to identify areas for service improvement and enhance overall care quality.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Oversaw appointment management for dentists, facilitating achievement of $3000 daily financial goals.
Administrative Office Manager
McHenry Laboratories
Copperas Cove, TX
05.1997 - 07.2005
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships, ensuring timely delivery of supplies and services to support laboratory functions.
- Developed and maintained filing systems to enhance document retrieval and compliance with regulatory standards.
- Trained staff on best practices for administrative procedures, improving team productivity and performance consistency.
- Oversaw budget management, optimizing expenses while maintaining high-quality service levels across departments.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Created organized filing system to manage department documents.
- Executed regular updates and content management for company website, ensuring alignment with brand standards.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
Self-motivation and initiative
Resourcefulness and creativity
Documentation accuracy
Multitasking and organization
Team collaboration
Verbal and written communication
Time management
Complex Problem-solving
Computer skills
Timeline
Correctional Care Associate
University of Texas Medical Branch
06.2013 - Current
Professional Scheduling Secretary
Baylor Scott & White Health
03.2008 - 06.2013
Dental Treatment Coordinator
Smile Care Dental Group
01.2006 - 02.2008
Administrative Office Manager
McHenry Laboratories
05.1997 - 07.2005
Bachelor of Science - Health Administration
University of Phoenix