Summary
Overview
Accomplishments
Skills
Work History
Education
Work Availability
Volunteer
Traci Joseph

Traci Joseph

Rockford,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

25
25
years of professional experience

Accomplishments

  • Built rapport and trust among staff and attorneys after significant turbulence through resetting expectations, deep listening, and collaborating with all stakeholders.
  • Led migration from on-site servers to cloud servers, including research, implementation, and wind down, collaborating with IT partners.
  • Implemented significant updates to outdated daily operations for better efficiency and transparency.
  • Built incredible and diverse teams and commended by management at both Clark Hill and McShane & Bowie.
  • Led migration to cloud phone systems, including research, implementation, and wind down, collaborating with Zoom provider.

Skills

  • HR Operations
  • Benefits Administration
  • Facilities Management
  • Budgeting
  • Research and Analysis
  • Developing Office Systems
  • Payroll
  • Staff Training & Supervision
  • Problem-Solving Techniques
  • Recruitment & Selection
  • Administration and Operations

Work History

Office Administrator

McShane & Bowie, PLC
Grand Rapids, MI
08.2021 - Current
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of contractors.
  • Oversaw demolition and reconstruction of cafe and conference rooms.
  • Controlled budget of over $6 Million.
  • Implemented meaningful review system for employees, provided feedback on methods of improvement and professional growth.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 37 employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees and attorneys during arguments and diffused tense situations.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to management committee.

Office Manager

Clark Hill PLC
Grand Rapids, MI
08.2008 - 08.2021
  • Managed all local office operations, including HR functions, facilities, records, and IT.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office supplies by collaborating with central services to manage ordering.
  • Controlled office budget of over $100k to lower costs and keep business operating within budget.
  • Recruited, interviewed and hired employees.
  • Created and implemented employee recognition program that was adopted by entire firm (27 offices).
  • Collaborated with Facilities Manager to oversee total build-out of 4,000 sq. feet office space, along with additional renovations in remaining 13,000 sq. foot office.
  • Demonstrated leadership during 2020 pandemic by creating online team environment to address remote issues, connect to discuss return to office, and ensuring all individuals adhered to strict safety protocols.

Part-Time Faculty

Western Michigan University
Kalamazoo, MI
09.2013 - 08.2018
  • Taught undergraduate classes in Sociology Department, working with students to uncover and discover underlying societal and structural issues that underpin systemic racism, gender violence, and inequalities in underrepresented groups.
  • Used flipped classroom model to encourage deep learning and understanding of topics.
  • Taught classes from 20 to 65 students.
  • Partnered with students on community-based learning, giving students real-world understanding of topics learned in class.
  • Served as departmental representative on Academic Integrity Hearing Panel.
  • Presented at numerous academic conferences.

Legal Assistant | Paralegal

Garan Lucow Miller, P.C.
Traverse City, MI
05.1998 - 07.2008
  • Reviewed, edited and proofread litigation documents for proper grammar, spelling and punctuation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Stepped in as Office Manager when needed during crisis ensuring continuity of office functions.

Education

Ph.D. (ABD) - Sociology

Western Michigan University
Kalamazoo, MI
2019

Master of Arts - Sociology

Western Michigan University
Kalamazoo, MI
08.2013

Bachelor of Arts - Liberal Studies - Law, Gender, An Sociology

Grand Valley State University
Allendale, MI
05.2009

Associate of Applied Science - Paralegal Studies

Northwestern Michigan College
Traverse City, MI
05.1998

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Traci Joseph