Traci Kennedy
Newmarket,NH
Summary
Dedicated professional with a strong focus on customer service, teamwork, and problem-solving. Proven ability to maintain accuracy in documentation and implement infection control procedures, ensuring a safe and efficient healthcare environment.
Overview
24
24
years of professional experience
Work History
Certified Clinical Medical Assistant
Neurology Specialties Practice
09.2024 - Current
- Conducted patient intake, gathering comprehensive medical histories and vital signs.
- Assisted in neurological examinations, providing critical support to physicians during procedures.
- Managed electronic health records, ensuring accurate documentation and compliance with regulations.
- Developed patient education materials to enhance understanding of treatment
- Implemented process improvements that enhanced workflow efficiency within the practice.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
LNA/ Patient Safety Assistant/ ED Tech
Exeter Hospital
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Implemented infection control procedures, maintaining a sterile environment.
- Documented patient care accurately in electronic health records systems.
- Collaborated with healthcare team to develop personalized care plans.
- Educated patients and families on health management and post-care instructions.
- Trained new nursing assistants on protocols and patient care techniques.
- Documented incidents and developed reports for quality assurance initiatives.
- Collaborated with multidisciplinary teams to address patient safety concerns effectively.
- Provided training sessions on safety procedures for new staff members.
- Enhanced patient safety by conducting regular room checks and monitoring vital signs.
- Conducted timely incident reports as needed, allowing for swift resolution of potential safety concerns or hazards within the facility.
- Maintained confidentiality of sensitive patient information following HIPAA guidelines, ensuring privacy protection at all times during their stays at our facilities.
- Reduced the risk of falls by assisting patients with mobility and providing personalized care.
- Actively listened to patient concerns, addressing issues promptly and efficiently to ensure satisfaction with care received.
- Ensured a safe environment for patients through maintaining cleanliness and hygiene standards in rooms and common areas.
Customer Service Representative
Core Physicians LLC
10.2001 - 08.2025
- Provided exceptional support to customers, resolving inquiries and issues efficiently.
- Maintained accurate records of customer interactions in CRM system.
- Assisted team in achieving service level targets through effective communication.
- Adapted quickly to changes in product offerings and service protocols.
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Collaborated with team members to improve service delivery and streamline processes for better efficiency.
- Assisted in training new staff on call handling procedures and company protocols to maintain quality standards.
- Maintained detailed logs of customer interactions, contributing to data-driven improvements in service quality.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed scheduling for patient appointments, optimizing operational flow.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Education
Certification - Phlebotomy
Indian River Community College
Fort Pierce, FL05-1996
Associate of Science - Medical Assisting
Phillips Jr College
Melbourne, FL12-1990
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Affiliations
AAMA
NHA
Timeline
Certified Clinical Medical Assistant
Neurology Specialties Practice
09.2024 - Current
LNA/ Patient Safety Assistant/ ED Tech
Exeter Hospital
12.2021 - Current
Customer Service Representative
Core Physicians LLC
10.2001 - 08.2025
Certification - Phlebotomy
Indian River Community College
Associate of Science - Medical Assisting
Phillips Jr College