Traci Kershaw
Spokane,WA
Summary
Project Manager with proven track record in strategic optimization and cross-functional collaboration at BCD M&E. Led teams to deliver projects on schedule, resulting in a 20% increase in client satisfaction. Skilled in project management tools and stakeholder communication, facilitating impactful change management and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Project Manager
BCD M&E
Spokane, WA
08.2022 - Current
- Managed cross-functional project teams to deliver projects on time and within budget.
- Developed comprehensive project plans, timelines, and budgets for successful execution.
- Monitored project progress, identified risks, and implemented mitigation strategies.
- Facilitated collaboration among team members, stakeholders, and vendors to achieve goals.
- Established strong partnerships with teams, vendors, and contractors for enhanced cooperation.
- Utilized project management tools to track tasks, milestones, and deliverables effectively.
- Provided regular status updates and reports to senior management and stakeholders.
- Reviewed project risks and devised proactive strategies to mitigate potential roadblocks.
- Designed and executed Smartsheet templates and tools to enhance the efficiency of Speaker Bureau implementation.
Program Manager - Bank of America Account
BCD M&E
Spokane, WA
09.2013 - 08.2022
- Resolve conflicts and issues that can arise during projects to maintain project momentum and stakeholder satisfaction
- Ensure project deliverables are meeting quality standards and are aligned with project objectives
- Developed and implemented comprehensive program management plans, incorporating strategies for risk mitigation and contingency planning
- Managed end to end program needs for internal stakeholder and client engagements from 50 -1,000 attendees
- Developed and maintained stakeholder relations and vendor partnerships to ensure business continuity
- Supported and maintained stakeholder and executive engagement on event strategy and program goals
- Maintained program data within Cvent and provided reporting to key stakeholders
- Provided onsite support for program execution and oversight of vendor contract fulfillment
- Initiated and managed contracts, billing and reconciliation with preferred and 3rd party vendors
- Reviewed daily intake reporting and to assign workload to direct reports ensuring volume and work life balance
- Developed and maintained team's Standard Operating Procedures to ensure team cohesiveness and consistency
- Oversight of professional development planning with direct reports
- Shared best practices, industry trends, benchmarks, and process improvements to assist in regular staff development
- Screened and interviewed potential candidates during hiring process across various teams
- Trained and mentored new planning team members to drive adoption and ensure consistency
- Issued and reviewed corrective action plans to team members when necessary
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement
- Trained, mentored and motivated employees to maximize team productivity
- Developed and maintained teams Standard Operating Procedures to ensure team cohesiveness and consistency
- Implemented customer service standards that increased client satisfaction
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources
- Oversaw compliance with safety and quality standards, significantly reducing incident rates
- Shared best practices, industry trends, benchmarks, and process improvements to assist in regular staff development
Planning Operations Supervisor - Bank of America Account
BCD M&E
Spokane, WA
01.2019 - 01.2021
- Supervised daily operations and ensured adherence to company policies.
- Coordinated team schedules and delegated tasks for efficient workflow.
- Implemented process improvements to streamline operational efficiency.
- Collaborated with cross-functional teams to resolve operational issues.
- Led team of 8 in daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Trained new employees on proper job functions and company policies and procedures.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Education
BA -
Florida Atlantic University
Boca Raton, FL08.1995
Skills
- Project planning and development
- Scope evaluation
- Strategic optimization
- Change management
- Troubleshooting expertise
- Client onboarding
- Task coordination
- Project management tools
- Workflow optimization
- Cross-functional collaboration
- Stakeholder communication
Accomplishments
BCD M&E Platinum Circle, 10/01/24
Timeline
Project Manager
BCD M&E
08.2022 - Current
Planning Operations Supervisor - Bank of America Account
BCD M&E
01.2019 - 01.2021
Program Manager - Bank of America Account
BCD M&E
09.2013 - 08.2022
BA -
Florida Atlantic University