Traci Ketring
Optical Manager
Hartford City,IN
Summary
Take-charge professional Optical Manager delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, scheduling, accounts receivable, invoicing, management inventory. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
Work History
Lab Technician
Eye Associates Group
Hartford City, IN
11.2022 - 06.2023
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders and payments.
- Repaired and adjusted frames to meet customer needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Optical Store Manager
Walmart Optical Center
New Castle, IN
03.2001 - 11.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Associate of Applied Science - Business Administration And Management
Indian Business Collage
Muncie, IN06.2001
Skills
- Laboratory Operations
- Quality Inspections
- Document Management
- Workflow Coordination
- Prescription Evaluation
- Appointment Scheduling
- MS Office
- Product and Service Recommendations
- Analytical Thinking
- Customer Service
- Administrative Functions
- Verbal and Written Communication
- Patient History Documentation
- Assistive Equipment Instruction
- Frame Repair
- Managing Inventory
- Provider Training
- Attention to Detail
- Supply and Equipment Ordering
- Optical Needs Assessment
- Inventory Management
- Optical Display Arrangements
- Billing Processing
- Work Order Preparation
- Frames Adjustment
Timeline
Lab Technician
Eye Associates Group
11.2022 - 06.2023
Optical Store Manager
Walmart Optical Center
03.2001 - 11.2022
Associate of Applied Science - Business Administration And Management
Indian Business Collage
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