Traci Kubicek
Krum,TX
Summary
Excelled in fostering patient loyalty through exceptional customer service and adept at leveraging teamwork and problem-solving skills to enhance operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RDA
Highland Village Family Dentistry
Highland Village, TX
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Worked effectively in fast-paced environments.
- Take bitewing, periapical, panoramic, and occlusal X-rays, intraoral photos, and CBCT scans for dentists to review.
- Assist with the following procedures... Composite fillings, crown preps, root canals, extractions, implant placement, Itero scan for scan body, and Invisalign all stages.
- Fabricate temporary crowns or bridges from impressions taken by the dentist.
- Instruct patients about postoperative instructions prescribed by their dentist.
Patient Scheduling Coordinator
Praire Creek Dental
Lewisville, TX
02.2022 - 08.2022
- Verified insurance coverage and obtained pre-authorizations.
- Use Open Dental to schedule patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
Patient Scheduling Coordinator/ Marketing Lead
Prosper Trail Orthodontics
Prosper, TX
01.2021 - 02.2022
- Used Dentimax to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Planned, created and executed marking campaigns to expand the company's reach to potential patients.
Practice Administrator
Rex Lindsey DDS
Wake Village, TX
06.2016 - 01.2021
- Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
Education
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX12-2007
Skills
- Dependable and Responsible
- Communication
- Quality Assurance
- Analytical and Critical Thinking
- Attention to Detail
Certification
CPR American Heart Association Expires August 2025
RDA SBDE Expires December 31st 2025
Timeline
RDA
Highland Village Family Dentistry
09.2023 - Current
Patient Scheduling Coordinator
Praire Creek Dental
02.2022 - 08.2022
Patient Scheduling Coordinator/ Marketing Lead
Prosper Trail Orthodontics
01.2021 - 02.2022
Practice Administrator
Rex Lindsey DDS
06.2016 - 01.2021
CPR American Heart Association Expires August 2025
RDA SBDE Expires December 31st 2025
Bachelor of Science - Sociology
Texas Woman's University
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