Traci L. Ezzo
Brecksville
Summary
Administrative Professional with 17 years of experience, 11 years at The Cleveland Clinic Foundation. Proven leader aspiring to continuously learn and develop. Detail oriented with strong communication skills and the ability to multi-task.
Overview
18
18
years of professional experience
Work History
Department Coordinator
Cleveland Clinic Foundation
10.2022 - Current
- Function as department liaison and as an administrative, technical, and operational resource; assist Senior Director with special projects and daily tasks; Identify operational improvement opportunities to create an efficient workplace; Develop and maintain communications and records; Approve physician staff time away and develop time away reports as needed; Approve department expense reports for 60 caregivers; Coordinate large scale professional meetings including Continuing Medical Education Courses; Onboard new physicians; Maintain physician/department contracts as needed
Executive Secretary II
Cleveland Clinic Foundation
01.2016 - 10.2022
- Manage the Institute Chairman’s administrative and clinic schedule; manage the Department Administrator’s calendar; assist the Department Manager with several department projects; train new employees; coordinate executive level/confidential meetings; organize Institute social functions; submit absence request/expense reports; approve absence requests/expense reports for the Institute; Organize Annual Physician and Board of Governor Reviews
Administrative Assistant II
Cleveland Clinic Foundation
06.2014 - 01.2016
- Manage several doctor’s clinic schedules and administrative calendars; answer multiple phone lines and triage patient calls and requests; prepare and send patient and administrative correspondence; arrange travel; submit expenses; coordinate fellowship interviews; train new employees
Patient Service Representative
Cleveland Clinic Foundation
04.2013 - 06.2014
- Check-in/check-out patient appointments; schedule patient appointments; collect co-pays; assist with patient requests; answer and direct phone calls; enter insurance and billing information; update patient data; prepare patient visit information for next day; manage error reporting; manage co-pay audits
Secretary/Assistant to Funeral Director
Yurch Funeral Home
03.2007 - 04.2013
- Assist funeral director to ensure efficient funeral services; complete death certificates on a system managed by the Ohio Department of Health; train new employees; embrace grieving family and friends; frequent interaction with doctor's offices; type, e-mail, and fax documents; answer multiple phone lines; take detailed phone messages; collect payments for funeral services
Education
Concentration in Applied Science - Dental Hygiene
Cuyahoga Community College
Cleveland, Ohio01.2011
High School Diploma -
Holy Name High School
Parma, Ohio01.2004
Skills
- Multi-tasking
- Ability to work well with others
- Time management
- Organization
- Punctuality
- Reliability
- Willingness to learn
- Schedule management
- Budget management
- Meeting facilitation
Timeline
Department Coordinator
Cleveland Clinic Foundation
10.2022 - Current
Executive Secretary II
Cleveland Clinic Foundation
01.2016 - 10.2022
Administrative Assistant II
Cleveland Clinic Foundation
06.2014 - 01.2016
Patient Service Representative
Cleveland Clinic Foundation
04.2013 - 06.2014
Secretary/Assistant to Funeral Director
Yurch Funeral Home
03.2007 - 04.2013
High School Diploma -
Holy Name High School
Concentration in Applied Science - Dental Hygiene
Cuyahoga Community College
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