Traci L Hockett
Junction City,KS
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
32
32
years of professional experience
Work History
Office Professional
Geary County/K-State Research and Extension
11.2017 - Current
- Tasks include answering multi-line phone system, answering questions for clients or directing their calls and taking detailed messages for agents to return
- Manage the Walk Kansas program each year for Geary and Riley counties, field Medicare questions throughout the year to assist both clients and the FCS agent
- Play a major part in Medicare open enrollment yearly, scheduling over 200 clients for appropriate appointments to meet with the FCS agent to help them choose the appropriate Part D plan for them
- Assist the FCS agent prepare resources for Parenting Classes, Nutrition Classes and other various programs she does throughout the year
- Assist with 4-H activities including the Geary County Fair, County Club Day, Achievement Celebration, fundraisers for the program and many other tasks to help the Youth Development Agent
- Process soil and forage samples to be analyzed by labs and assist the Natural Resources Agent with many other tasks
- Also work with the senior center on use of the 4-H/Senior Center building for their activities, 4-H activities and rental of the building to the community
- Communicate any service requests with County Public Works needed by the office or senior center
- Proof read and prep monthly newsletters for agents sent to the public and post items to the Geary County Extension website for agents as needed
District Recruiting Specialist
Dillons Food Stores
01.1997 - 01.2018
- District Recruiting Specialist – 13 years, Customer Service Manager – 2 years, Customer Service Assistant Manager – 2 years, Scanning Assistant Manager – 1 year and Safety Coordinator – 3 years
- I have trained associates in multiple departments at multiple stores during the entire time, carried out manager’s tasks in their absence, set up and cleaned up for special events and employee recognition functions
- I began as a Courtesy Clerk and advanced to Cashier, as well as being a clerk in the following departments: Video, Produce/Salad Bar, Frozen Food, Grocery, General Merchandise, Customer Service, Receiving, Photo and Floral
- Worked with multiple delivery drivers to ensure accurate delivery execution on Valentine’s Day and Mother’s Day
- Ensure training is complete for new associates prior to their first day in the department, ensure I-9 compliance, administer drug test and request background checks, ensure results are received and clear for employment, maintain employee files, payroll processing, process employee time records, ensure employee compliance for annual certifications/training, maintain employee attendance records according to attendance policy, maintain adequate staffing levels, attend and assist with on and off site job fairs, work with management on 30 day and yearly evaluations, inform associates on policy changes, assist associates with insurance enrollment and field any questions they have
- I have shown flexibility in varying work schedules and maintained staffing for 3 locations with a combined staffing level of approximately 500 employees between the 3 stores
Counter Clerk
Red Coat Restaurant
01.1996 - 01.1997
- Took customer orders, collected money, helped in the kitchen, delivered food to tables, serviced tables, prepared food and cleaned tables
- Ensured establishment was secured at the end of the evening
Student Work Study Programs
Fort Hays State University
01.1996 - 01.1997
- Worked in Student ID processing office, made ID’s for new and existing students, created and processed ID’s for camp attendees, answered student and faculty questions in person and on the phone and coordinated the process of placing money on student’s cards to be used at University facilities
Waitress
Bijou Supper Club
01.1995 - 01.1997
- Served large and small group parties, waited tables, bussed own tables, took orders, communicated customer concerns or complaints to management and kitchen staff, ensured safety and security of establishment at closing
Summer Harvest Help
Mid-State Coop
01.1993 - 01.1995
- Weighed grain trucks, tested moisture content of grain, prepared tickets for computer entry, entered tickets in computer system, waited on customers, balanced cash register at the end of the night, assisted farmers on the phone and in person and processed payments to farmers
Education
Barton County Community College
01.2020
Fort Hays State University
01.1999
High School Diploma -
Otis-Bison High School
01.1995
Skills
- Experiences
- Records Management
- Report Preparation
- Customer Service
- Proofreading documents
- Strong Problem Solver
- Prioritizing Work
- Human Resources Management (HRM)
- Positive Attitude
- Self-starter
References
References Chuck Otte Geary County Extension Agent - Retired 11319 Dundon Road Milford, Kansas 66514 785-223-1403 Deb Andres Flint Hills District Family Consumer Sciences Agent 936 T Avenue Council Grove, Kansas 66846 620-767-2935 Michael Treichler Former Manager at Dillon’s 625 Tallgrass Dr Junction City, Kansas 66441 316-393-7054
Affiliations
- Volunteer with Live Well Geary County for their Healthy Together Senior Community Meals
- Assist with fundraising efforts in coordination with the 4-H/Senior Center Board of Geary County
- Assist with events related to supporting the youth of Geary County
- Work with Children Around the World exchange program
Timeline
Office Professional
Geary County/K-State Research and Extension
11.2017 - Current
District Recruiting Specialist
Dillons Food Stores
01.1997 - 01.2018
Counter Clerk
Red Coat Restaurant
01.1996 - 01.1997
Student Work Study Programs
Fort Hays State University
01.1996 - 01.1997
Waitress
Bijou Supper Club
01.1995 - 01.1997
Summer Harvest Help
Mid-State Coop
01.1993 - 01.1995
Barton County Community College
Fort Hays State University
High School Diploma -
Otis-Bison High School
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