Traci Kubicek
Krum,TX
Summary
Dynamic and results-oriented professional with extensive experience in dental practice management and patient coordination, notably at Highland Village Family Dentistry. Excelled in fostering patient loyalty through exceptional customer service and adept at leveraging teamwork and problem-solving skills to enhance operational efficiency.
Overview
20
20
years of professional experience
3
3
Certification
Work History
RDA
Highland Village Family Dentistry
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Patient Scheduling Coordinator
Praire Creek Dental
02.2022 - 08.2022
- Verified insurance coverage and obtained pre-authorizations.
- Use Open Dental to schedule patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
Patient Scheduling Coordinator/ Marketing Lead
Prosper Trail Orthodontics
01.2021 - 02.2022
- Used Dentimax to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Planned, created and executed marking campaigns to expand the company's reach to potential patients.
Practice Administrator
Rex Lindsey DDS
06.2016 - 01.2021
- Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
Education
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX12-2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
CPR American Heart Association Expires August 2025
RDA SBDE Expires December 31st 2025
Timeline
RDA
Highland Village Family Dentistry
09.2023 - Current
Patient Scheduling Coordinator
Praire Creek Dental
02.2022 - 08.2022
Patient Scheduling Coordinator/ Marketing Lead
Prosper Trail Orthodontics
01.2021 - 02.2022
Practice Administrator
Rex Lindsey DDS
06.2016 - 01.2021
CPR American Heart Association Expires August 2025
RDA SBDE Expires December 31st 2025
Bachelor of Science - Sociology
Texas Woman's University
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