Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
OfficeManager

Traci Maye

Lehi,United States

Summary

Experienced Office Management and Administration Professional experienced in optimizing Productivity, Efficiency, and Service quality across various environments. Highly Dependable, Ethical, and Reliable Support Specialist. Compassionate and love working with people. Strong desire to help others and build lasting relationships with clientele. Work effectively with cross-functional teams to ensure Operational and Service Excellence. Self-motivated and Performance Accountability. Excellent Communication and Presentation Skills.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Office Manager

SPECIALTY DENTAL BRANDS
05.2021 - Current
  • \Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Maintained professional demeanor by staying calm listening and having compassion when addressing unhappy customers.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training and example.
  • Assisted in a recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into team dynamics.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Front Desk Receptionist

Stone Haven Dental
07.2019 - 05.2021
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer problems and complaints.

Front Desk Receptionist

Kolob Canyons Air Services
03.2016 - 06.2019
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Updated Pilot Records

Education

Associate Degree in Nursing - Nursing

Southern Utah University
Cedar City, UT

High School Diploma -

Cedar High School
Cedar City, UT
05.1991

Skills

  • Office Management
  • Administrative Support
  • Customer Service
  • Human Resources
  • Employee Training
  • Organizational Skills
  • Credit and Collections
  • Customer Relations
  • Relationship Building
  • Team Bonding
  • Decision Making
  • Team Leadership

Timeline

Office Manager

SPECIALTY DENTAL BRANDS
05.2021 - Current

Front Desk Receptionist

Stone Haven Dental
07.2019 - 05.2021

Front Desk Receptionist

Kolob Canyons Air Services
03.2016 - 06.2019

Associate Degree in Nursing - Nursing

Southern Utah University

High School Diploma -

Cedar High School

Accomplishments

    Received the LOVE award when I worked at Stonehaven Dental in February 2021

    Living

    Our

    Value

    Everyday

    The love award is the most prestigious award that Mortensen Dental Partners use to honor a deserving team or team member within their respectable regions. The team member in the company who best demonstrates the qualities exemplifies by the companies core values.

Similar Profiles

CREATE PROFILE
Traci Maye