Summary
Work History
Education
Skills
Certification
Work Availability
SOFTWARE
Work Preference
Quote
Software
Timeline
57

Traci Means

The Colony,TX

Summary

Detail-oriented and results-driven professional with extensive experience managing travel logistics, coordinating cross-functional projects, and streamlining workflows in dynamic environments. Skilled in leading teams, negotiating vendor contracts, and improving operational efficiency across domestic and international programs. Adept in leveraging digital tools and agile practices to ensure timely execution, stakeholder alignment, and exceptional client experiences.

Work History

Events and Group Travel Consultant – Group Air

ITS - Internet Travel Solutions
11.2022 - 04.2025
  • Managed group travel logistics using GDS/CRS; ensured booking accuracy and vendor compliance
  • Coordinated cross-team efforts to deliver smooth travel experiences and resolve service issues
  • Navigated airline policy updates to maintain compliance and client satisfaction
  • Streamlined event tracking and RFPs via Cvent; boosted registration efficiency
  • Applied mid-office tools and SOPs to increase team productivity
  • Aligned sprint goals and shared updates using Smartsheet and Asana

Operations Manager, Travel Services

ROVIA LLC
04.2019 - 06.2022
  • Led teams to hit 98%+ satisfaction and stay within budget/scope
  • Resolved escalations with a 95%+ first-contact resolution rate
  • Improved team responsiveness by 30% with better workflows
  • Ran platform QA tests, implementing 20+ UX enhancements
  • Reduced travel disruptions by 25% through logistics optimization
  • Delivered 10–15% cost savings and $50K+ retention revenue via vendor negotiation

Analyst Supervisor, Group Travel Events

ROVIA LLC
01.2015 - 04.2019
  • Managed travel for groups of 50–150+, meeting timelines and budget targets
  • Developed SOPs using Smartsheet, Google Sheets, and Microsoft Office Suite to improve efficiency by 30%
  • Tracked attendee milestones and created reports via Cvent
  • Led retrospectives to address risks and improve trip delivery
  • Achieved 45%+ engagement using Constant Contact and Hootsuite
  • Secured $50K+ savings through strategic vendor partnerships

Travel Analyst, Group Travel Experience

ROVIA LLC
05.2014 - 01.2015
  • Managed logistics for events (e.g., galas, weddings, training sessions) and corporate travel
  • Updated contracts and shared advisories using Zoho, Salesforce, and Constant Contact
  • Created forms via Formstack/Microsoft Forms to gather attendee data
  • Resolved reservation issues and ensured accurate vendor payments

Executive Assistant

Delta Dallas
09.2013 - 05.2014
  • Provided high-level administrative support to senior and C-suite executives, managing complex calendars, travel logistics, and meeting coordination.
  • Streamlined communication between executives and departments to accelerate decisions and align priorities.
  • Drafted agendas, memos, reports and presentations.
  • Contributed to operational readiness by organizing quarterly leadership off-sites and department-wide events.

Talent Sourcing Specialist

Dealertrack
03.2012 - 05.2014
  • Conducted full-cycle interview scheduling and sourcing strategies across departments.
  • Audited HR documentation to ensure compliance with EEOC and company policy.
  • Maintained candidate pipelines and built reports for hiring managers and HR teams.

Project Coordinator / Executive Assistant

KForce
03.2008 - 08.2011
  • Coordinated project tasks, compiled weekly progress reports, and supported distributed teams.
  • Managed expense tracking, purchase requisitions, and budget alignment using SAP.
  • Facilitated meetings, documented actions, and created communication tools for leadership teams.

Education

Business Administration Coursework

Navarro College

Skills

  • Agile Project Coordination
  • Cross-Functional Team Leadership
  • Event and Travel Logistics
  • Vendor Negotiation and Contract Management
  • Client Experience Optimization
  • SOP creation and workflow optimization
  • Experience with CRM platforms
  • Proficient in marketing platforms
  • Skilled in utilizing project management software
  • Registration and Planning Systems (Cvent, Formstack, Microsoft Forms)
  • Experience with travel technology platforms
  • Proficient in Microsoft Office Suite

Certification

  • Scrum Master Certified (CSM)
  • CPR Certified
  • Event Planning Foundations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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SOFTWARE

Project Management: Asana · Jira · Monday · Smartsheet · Zoho One

Design & Communications: Adobe · Canva · Constant Contact · Discord · Slack · Signal · Microsoft Teams
Productivity Suites: Google Workspace · Microsoft 365 · SAP · PeopleSoft · Workday
Travel & Events: Sabre · Cvent · Proton
Forms, CRM, and Support: Zoho CRM · Salesforce · ZenDesk · Formstack

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k match

Quote

Every journey begins with a single step.
Lao Tzu

Software

Asana

Jira

Monday

Smartsheet

Zoho One

Adobe

Canva

Constant Contact

Discord

Slack

Signal

Microsoft Teams

Google Workspace

Microsoft 365

SAP

PeopleSoft

Workday

Sabre

Cvent

Proton

Zoho CRM

Salesforce

ZenDesk

Formstack

Timeline

Events and Group Travel Consultant – Group Air

ITS - Internet Travel Solutions
11.2022 - 04.2025

Operations Manager, Travel Services

ROVIA LLC
04.2019 - 06.2022

Analyst Supervisor, Group Travel Events

ROVIA LLC
01.2015 - 04.2019

Travel Analyst, Group Travel Experience

ROVIA LLC
05.2014 - 01.2015

Executive Assistant

Delta Dallas
09.2013 - 05.2014

Talent Sourcing Specialist

Dealertrack
03.2012 - 05.2014

Project Coordinator / Executive Assistant

KForce
03.2008 - 08.2011

Business Administration Coursework

Navarro College

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