Traci Melso
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Notary, Insurance Customer Svc, Auto Tag Agent
Ott Insurance Group
03.2023 - 04.2024
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Collected premiums and issued accurate receipts.
- Demonstrated commitment to ethical practices and adherence to industry regulations, earning trust and respect from clients and colleagues alike.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Received and processed paperwork for titles, new license plates, and renewals.
- Handled cash and credit card payments accurately.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Business Owner/Snack Bar Operator
Traci Melso
02.2017 - 09.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ensured food quality and safety standards were consistently met by adhering to all relevant regulations and procedures.
- Established a welcoming atmosphere for customers by maintaining the cleanliness of the snack bar area.
- Maximized revenue during peak periods by effectively managing wait times and ensuring efficient order processing.
- Enhanced customer satisfaction by providing prompt and courteous service at the snack bar.
- Drove repeat patronage from satisfied customers as a result of consistently delivering high-quality snacks alongside excellent service.
- Addressed customer inquiries or complaints promptly, fostering loyalty through exceptional customer service experiences.
- Managed financial transactions accurately, resulting in balanced cash registers at the end of each shift.
- Cultivated strong relationships with staff members through open communication channels, fostering a positive work environment for all team members involved in running the snack-bar efficiently.
- Practiced strong sanitation habits to comply with workplace health and safety procedures.
- Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
- Estimated food and beverage consumption to anticipate amounts to be purchased or requisitioned.
- Kept fryer oil clean, changed and strained to prolong life of oil.
- Rotated, dated and marked stock to use old items first and monitor inventory.
- Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
Banquet Manager/Maitre D'
Romano's Catering
09.2008 - 02.2017
Waitstaff
Culinary Concepts Off Premise Catering
04.2008 - 09.2008
Banquet Manager/Maitre D'
The Marsico
11.2006 - 02.2008
Maitre D'/Bartender/Server
Pen Ryn Mansion/Belle Voir Manor
05.2003 - 11.2006
Office Manager
State Farm Insurance (Paul Hoffman)
07.1991 - 12.1994
Insurance Broker
Stevenson Insurance Agency
01.1989 - 07.1991
Equity Floor Clerk (stock Exchange)
Bloom, Egan And Company
04.1987 - 01.1989
Keypunch Operator/Breaker
Philadelphia Stock Exchange
07.1984 - 04.1987
Education
High School Diploma -
Archbishop Ryan HS For Girls
Philadelphia, PA06.1984
Skills
- Positive Attitude
- Organizational Skills
- Goal-oriented mindset
- Schedule Management
- Attention to Detail
- Customer service and care
- Problem-Solving
Timeline
Notary, Insurance Customer Svc, Auto Tag Agent
Ott Insurance Group
03.2023 - 04.2024
Business Owner/Snack Bar Operator
Traci Melso
02.2017 - 09.2022
Banquet Manager/Maitre D'
Romano's Catering
09.2008 - 02.2017
Waitstaff
Culinary Concepts Off Premise Catering
04.2008 - 09.2008
Banquet Manager/Maitre D'
The Marsico
11.2006 - 02.2008
Maitre D'/Bartender/Server
Pen Ryn Mansion/Belle Voir Manor
05.2003 - 11.2006
Office Manager
State Farm Insurance (Paul Hoffman)
07.1991 - 12.1994
Insurance Broker
Stevenson Insurance Agency
01.1989 - 07.1991
Equity Floor Clerk (stock Exchange)
Bloom, Egan And Company
04.1987 - 01.1989
Keypunch Operator/Breaker
Philadelphia Stock Exchange
07.1984 - 04.1987
High School Diploma -
Archbishop Ryan HS For Girls
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