Summary
Overview
Work History
Education
Skills
Timeline
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Traci Melville

Brooklyn,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail and Financial industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

12
12
years of professional experience

Work History

BRANCH AMBASSADOR

Capital One
07.2019 - Current
  • Improved customer satisfaction by providing personalized service and addressing concerns promptly.
  • Enhanced branch operations by implementing efficient processes for day-to-day tasks.
  • Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
  • Maintained a thorough understanding of all banking products and services offered within the branch to provide knowledgeable guidance to clients.
  • Identify costumers needs, share product knowledge to play a vital role in their banking experience while actively educating them on other banking channels.
  • Facilitated team communication to efficiently address client needs and resolve issues.
  • Managed daily cash transactions, Wire Transfers, Open & Review Business Accounts while monitoring fraud mitigation and adhering to established operational policies and procedures.
  • Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.
  • Trained new personnel regarding company operations, policies and services.
  • Demonstrated leadership skills by serving as an ambassador between the bank''s various departments, facilitating effective communication and collaboration to address client needs.
  • Handled a variety of administrative duties including staff scheduling, setting appointments, updating the key log and submitting complaints.

SALES ASSISTANT

Michael Kors
11.2015 - 10.2017
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.


TEACHERS' ASSISTANT

Leinad Summer Camp Afterschool & Daycare
07.2014 - 11.2015
  • Maintain classroom equipment/student files for the purpose of ensuring availability of items/providing reliable information.
  • Promoted good habits for the purpose of improving the quality of student's outcome and encouraging student development.
  • Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
  • Organize and supervise games and other recreational activities to promote physical, mental, and social development.

CASHIER

Abercrombie & Fitch
11.2011 - 05.2014
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.

Education

Bachelor of Arts - Psychology

Medgar Evers College
Brooklyn, NY

Associates Liberal - Arts

Medgar Evers College
Brooklyn, NY

Skills

  • Strong Analytical and Problem Solving Skills
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Computer Proficiency
  • Microsoft Office Suite
  • Customer Needs Assessment
  • Cash counting
  • Financial Transactions

Timeline

BRANCH AMBASSADOR

Capital One
07.2019 - Current

SALES ASSISTANT

Michael Kors
11.2015 - 10.2017

TEACHERS' ASSISTANT

Leinad Summer Camp Afterschool & Daycare
07.2014 - 11.2015

CASHIER

Abercrombie & Fitch
11.2011 - 05.2014

Bachelor of Arts - Psychology

Medgar Evers College

Associates Liberal - Arts

Medgar Evers College

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Traci Melville