Traci Merritt

Economic Support Specialist 1 with Right from the Start Medicaid (RSM) Unit: Determines initial and ongoing eligibility for Family Medicaid. Processes applications, renewals or changes using appropriate criteria and policies consistently, according to established guidelines. Records and evaluates personal and financial data obtained from individuals. Adheres to assigned daily work schedule, meets attendance standards as outlined in policy. Keys in a high volume of data using standard office hardware and software. The capability of being flexible with work assignments and able to work in multiple queues. Provides professional, courteous, and helpful customer service to internal and external customers. Review and process change requests over the phone when presented. The capability of being flexible with work assignments and able to work in multiple queues. Provides professional, courteous, and helpful customer service to our internal and external customers. Review and process change requests over the phone when presented. Performs other professional responsibilities as assigned.

Started initial position as cashier, also worked as DSD Coordinator, Office Manager and moved into most recent position as Pharmacy Technician in April 2000.

Job duties as Pharmacy Technician:

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.