Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Mickelson

Mesa,AZ

Summary

Motivated Educated patients about surgeries and provided documentation for their treatment plans. Looked up the patient's insurance and obtained pre-authorizations from the doctors. Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments. Reviewed nursing notes to ensure that the described care and patient responses were accurate. Double-checked insurance coverage and obtained pre-approvals. Did pregnancy tests and sent samples to the lab for analysis.

Overview

24
24
years of professional experience

Work History

Medical Scheduler/ Billing

HealthyU Clinics
12.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Conducted patient intake interviews, recording and documenting relevant information.

Surgery Scheduler

Desert Rose OBGYN
06.2017 - 10.2021
  • Used Greenway to create and manage patient appointment schedules
  • Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments
  • Motivated
  • Educated patients about surgeries and provided documentation for their treatment plans
  • Looked up the patient's insurance and obtained pre-authorizations from the doctors
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Reviewed nursing notes to ensure that the described care and patient responses were accurate
  • Double-checked insurance coverage and obtained pre-approvals
  • Did pregnancy tests and sent samples to the lab for analysis

Prior Authorization Coordinator

Desert Rose OBGYN
06.2017 - 10.2021
  • Authorized surgical and requests in accordance with applicable plan guidelines
  • Prioritized unscheduled and emergency authorizations, routing them to the appropriate personnel for immediate action
  • Kept current and accurate medical records for over 150 patients

Medical Phlebotomist

Labcorp
06.2001 - 06.2017
  • Kept patients safe by adhering to infection control, sharps disposal, and biohazardous waste disposal guidelines
  • Obtained blood samples by performing [Number] venipunctures and finger sticks per day
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information
  • Gathered tourniquets, needles, and blood collection devices to prepare work trays
  • Answered 5 calls per to help customers with their questions and concerns
  • Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
  • Had an excellent attendance record and was always on time for work
  • Obtained blood samples by performing [Number] venipunctures and finger sticks per day
  • Coordinated
  • Supported
  • Helped launch new Thermi va at Desert Rose
  • Surgical Preparation: Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication
  • [OSHA Compliance] Properly disposed of daily biohazard waste in compliance with federal and local regulations
  • Used Microsoft Excel to develop inventory tracking spreadsheets

Education

Medical Office Assistance -

Pima Medical Institute
Tucson, AZ

GED - Phlebotomy

Pima Medical Institute
Tucson, AZ
01.2000

Skills

  • OSHA guidelines
  • MS Office
  • Vital signs
  • Obtaining authorizations
  • Checking in patients
  • Communications
  • Setting appointments
  • Medical coding capability
  • HIPAA compliance
  • Conflict resolution
  • Patient Copayment Collection
  • Processing payment
  • CPR
  • Patient and family focused
  • Problem resolution ability
  • Medicaid regulations
  • First aid
  • Customer service
  • Assisting with procedures
  • Urinalysis
  • Phlebotomy
  • Venipuncture
  • Insurance pre-certifications
  • Specimen handling

Timeline

Medical Scheduler/ Billing

HealthyU Clinics
12.2023 - Current

Surgery Scheduler

Desert Rose OBGYN
06.2017 - 10.2021

Prior Authorization Coordinator

Desert Rose OBGYN
06.2017 - 10.2021

Medical Phlebotomist

Labcorp
06.2001 - 06.2017

Medical Office Assistance -

Pima Medical Institute

GED - Phlebotomy

Pima Medical Institute

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