Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Traci Mulligan

Sassafras,KY

Summary

Dynamic and results-driven professional with a proven track record at Daniel Watkins DMD, excelling in relationship building and medical billing. Successfully enhanced patient satisfaction through streamlined appointment scheduling and effective staff management, achieving significant revenue growth. Adept at optimizing workflows while fostering a collaborative team environment to drive operational excellence.

Knowledgeable [Desired Position] with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Resturant Sales Manager

Jrs Hibachi
01.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

EVS Housekeeper

Hazard ARH
04.2022 - 12.2022
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
  • Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
  • Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
  • Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
  • Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
  • Contributed to efficient inventory management by monitoring supplies usage and reporting shortages or excesses as needed.

Front Office Receptionist

Pats Tax
01.2021 - 10.2022
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Organized incoming mail distribution system that streamlined delivery of important documents among employees.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Dental Assistant/Dental Insurance Biller

Patriot Dental - Dr. Paul Nawiesiak, Dds
03.2015 - 08.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared patient x-rays and images for dentist review.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.

Dental Office Manager

Daniel Watkins DMD
08.1991 - 03.2013
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Led transition to digital radiography, significantly reducing patient exposure to radiation and improving diagnostic capabilities.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Improved team morale and reduced turnover through regular training sessions and team-building activities.
  • Improved patient intake process, making it more efficient and reducing wait times.
  • Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
  • Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Optimized inventory management to ensure availability of necessary dental materials without overstocking.
  • Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
  • Increased public awareness of oral health issues through effective use of social media and online marketing.
  • Developed and enforced office policies to maintain high standards of patient care and confidentiality.
  • Enhanced patient education and awareness by organizing community dental health events.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

No Degree - Medical Technology

Hazard Community
Hazard, KY

Dental Assisting And Insurance - Dental Assistant

Somerset Community College
Somerset, KY
01-1990

Medical Coding - Codes Medical

Harlan ARH
Harlan, KY
01-1990

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Telephone skills
  • Appointment scheduling
  • Task delegation
  • Organization skills
  • Project coordination
  • Supply management
  • Clerical support
  • Administrative skills
  • Appointment management
  • Medical billing
  • Medical coding
  • Workflow optimization
  • Patient relations
  • Outpatient care
  • Front desk operations
  • Microsoft office
  • Payment collection
  • Medical terminology
  • Electronic medical records
  • Documentation
  • Reminder calls
  • Paperwork coordination
  • Records management
  • Medical charting
  • Account management
  • Medical records management
  • Records maintenance
  • Appointment setting
  • Insurance claims
  • Medical billing and coding
  • Medical office administration
  • Patient reception management
  • Co-payment collection
  • Typing and filing
  • Record processing
  • Patient eligibility requirements
  • Taking client histories

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of coworkers in the development of coding.
  • Assisted management with the training of [Number] new staff members.
  • Responded to over [Number] customer inquiries each day.
  • Supervised team of 3 staff members.
  • Documented and resolved [Issue] which led to [Results].

Certification

medical coding, hotel management, coronal polishing

Timeline

Resturant Sales Manager

Jrs Hibachi
01.2023 - Current

EVS Housekeeper

Hazard ARH
04.2022 - 12.2022

Front Office Receptionist

Pats Tax
01.2021 - 10.2022

Dental Assistant/Dental Insurance Biller

Patriot Dental - Dr. Paul Nawiesiak, Dds
03.2015 - 08.2018

Dental Office Manager

Daniel Watkins DMD
08.1991 - 03.2013

No Degree - Medical Technology

Hazard Community

Dental Assisting And Insurance - Dental Assistant

Somerset Community College

Medical Coding - Codes Medical

Harlan ARH

Similar Profiles

CREATE PROFILE
Traci Mulligan