Traci Nall
Louisville,KY
Summary
Dynamic server looking to get into mental health/addiction work with exceptional customer service skills honed at Chilis Restaurant, adept at enhancing guest experiences through effective communication and upselling techniques. Recognized for maintaining high cleanliness standards and fostering team collaboration, resulting in increased customer satisfaction and repeat business. Reliable and adaptable, thriving in high-volume dining environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Chilis Resturant
11.2017 - 11.2023
- Provided attentive service to guests, ensuring a positive dining experience.
- Accurately processed orders and communicated with kitchen staff for timely delivery.
- Assisted in training new servers on menu knowledge and customer service standards.
- Maintained cleanliness and organization of dining area and service stations.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Recommended menu items based on guest preferences, enhancing upselling opportunities.
- Monitored table settings and inventory levels to ensure readiness for service shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
GED -
Brown Mackie College
Louisville, KYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- High volume dining
- Service prioritization
- Team collaboration
- Supply restocking
- Quality control
- Performance improvement
- Guest relations management
- Relationship management
- Allergy awareness
- Beverage preparation
- Tableside etiquette
- Task prioritization
- Food running
- Point of sale operation
- Dining area maintenance
- Daily specials memorization
- Regulatory compliance
- Front-of-house display creation
- Shift management
- Team member support
- Positive guest interactions
- Calm demeanor
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Certification
I have personal experience with people who have mental health and addiction issues. This is my passion.
Additional Information
I've also worked atcdinalds 3 separate times, however I can't remember the dates.
I'm timely, empathetic, kind, warm, yet strict when need be. I have strong boundaries.
Timeline
Server
Chilis Resturant
11.2017 - 11.2023
GED -
Brown Mackie College