Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Nelson

Post Falls,ID

Summary

Professional clerk with extensive experience at Pasco School District, and in the beauty industry, excelling in administrative support and customer service. Strong relationship-building skills foster positive interactions, ensuring staff, client, and/or student satisfaction. Committed to maintaining confidentiality and delivering exceptional results in fast-paced professional environments.

Overview

34
34
years of professional experience

Work History

Substitute Clerk//substitute Paraeducator

Pasco School District
06.2024 - Current
  • Assisted with daily clerical tasks, ensuring efficient office operations.
  • Maintained organized filing systems for quick access to documents.
  • Supported staff by handling incoming calls and directing inquiries appropriately.
  • Prepared materials for meetings and assisted in scheduling appointments.
  • Handled incoming calls professionally, directing callers to appropriate personnel or providing relevant information as needed.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported students with special needs in daily learning tasks.
  • Managed classroom behavior to maintain a positive learning environment.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Served as a positive role model for students by demonstrating professionalism, adaptability, and commitment to their success.

Licensed Cosmetologist

Self Employed Services
07.1991 - Current
  • Provided clients with personalized beauty consultations and product recommendations.
  • Executed a variety of haircuts, color treatments, and styling techniques to meet client preferences.
  • Maintained cleanliness and organization of workstations, tools, and salon environment.
  • Developed strong relationships with clients through effective communication and attentive service.
  • Ensured compliance with health and safety regulations during all cosmetology services provided.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

High School Diploma -

Wapato Senior High School
Wapato, WA
06-1991

Beauty School Diploma/License - Cosmetology

Professional Beauty School
Wapato, WA
06-1991

Skills

  • Filing systems
  • Data entry proficiency
  • Document preparation
  • Proofreading
  • Customer satisfaction
  • Relationship building
  • Administrative support
  • Telephone etiquette
  • Operations support
  • Peer relationships
  • Scanning and copying
  • Confidentiality
  • Verbal and writing communication
  • Teamwork
  • Customer service
  • Attention to detail
  • Flexible and adaptable

Timeline

Substitute Clerk//substitute Paraeducator

Pasco School District
06.2024 - Current

Licensed Cosmetologist

Self Employed Services
07.1991 - Current

High School Diploma -

Wapato Senior High School

Beauty School Diploma/License - Cosmetology

Professional Beauty School

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Traci Nelson