Traci Nichols
Waterford,OH
Summary
Highly-motivated and committed employee offering solid skills in administration, data entry and customer relations. Resilience in handling challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks in a Remote environment.
Overview
19
19
years of professional experience
Work History
Fashion Styling Team Lead Manager-REMOTE
SHORT STORY
San Francisco, CA
04.2023 - 03.2024
- Input daily data entry accurately.
- Developed strategies to increase team productivity and improve customer service levels.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Maintained accurate records of employee attendance and task completion times.
- Trained new staff in relevant processes and procedures.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
Professional Personal Assistant for Doctor-REMOTE
Self-employeed
Waterford, OH
05.2016 - 02.2024
- Ensured all medical licensure and CME hours were up-to-date for multiple states.
- Maintained confidential files related to personnel records or other sensitive information.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Scanned documents into electronic format for storage in a secure database system.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Proofread documents for accuracy prior to submission to the executive team.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Performed calendar management and scheduling of appointments for the executive.
- Maintained clerical correspondence via email and phone.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
Senior Stylist-REMOTE
SHORT STORY
12.2022 - 03.2023
- Input daily data entry accurately.
- Completed successful coaching plans for stylists.
- Performed edits on under-performing stylists.
- Consistently exceeded all metric goals.
Personal Stylist-REMOTE
SHORT STORY
03.2022 - 11.2022
- Consistently exceeded all metric goals.
Office Manager-REMOTE
S&F CONSTRUCTION
Waterford, OH
01.2013 - 05.2016
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Developed and implemented office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Assisted in developing budgets for departmental expenses.
- Ordered supplies and equipment to maintain adequate inventory levels.
Agent Representative
STEPHENS-MATTHEWS MARKETING
Beverly, OH
12.2006 - 11.2012
- Calculated and processed payments for sales commissions.
- Interpreted contracts and agreements related to commissions earned by employees or partners.
- Reviewed financial statements for accuracy before issuing payment checks.
- Generated reports on monthly commission payouts and payment status.
- Initiated cross-selling opportunities when appropriate based on agent needs.
- Provided customer service to agents by answering inquiries, processing orders and resolving complaints.
Multi Department Manager
PROFFITT'S/BELK DEPARTMENT STORE
Vienna, WV
06.2005 - 12.2006
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Provided guidance and support to staff as needed on an ongoing basis.
- Analyzed financial data to identify areas for improvement in the store's operations.
- Conducted regular meetings with staff to discuss progress towards goals and provide feedback on performance.
- Organized special events such as product launches or promotional activities.
- Managed store operations including sales, customer service, inventory control and compliance with company policies.
- Maintained a safe working environment by implementing safety procedures, monitoring activities, and enforcing regulations.
- Resolved conflicts between staff members or customers in a timely manner.
- Ensured that all merchandise was properly displayed and stocked according to company guidelines.
Education
Bachelor of Arts - Business Administration/ Fashion Merchandising
KENT STATE UNIVERSITY
05.2004
Skills
- Data Processing
- Verifying data accuracy
- Administrative support specialist
- Team Management
- Excellent Communication skills
- Multi-Tasking
- Cross-Functional Teamwork
- Strategic Thinker
- Recruitment and Training
- Reporting and Analysis
- Customer Service
- Innovative Thinker & Problem Solver
- Schedule Management
- Document processing
- Filing and data archiving
- Word Processing
- Google Suites and Microsoft Office
- Various Virtual Platforms (Canva, Greenhouse, Deputy, Slack, etc)
- Personal Fashion Styling
- Visual Merchandising
- Social Media Content
Volunteer Experience
BRAVA PRESIDENT, President and Co-founder of a Non-profit founded in 2011 that raises money for local families affected by Childhood Cancer and Research. Am honored to have given back more than $500K. Manages fundraisers/events with more than 500 women annually.
Timeline
Fashion Styling Team Lead Manager-REMOTE
SHORT STORY
04.2023 - 03.2024
Senior Stylist-REMOTE
SHORT STORY
12.2022 - 03.2023
Personal Stylist-REMOTE
SHORT STORY
03.2022 - 11.2022
Professional Personal Assistant for Doctor-REMOTE
Self-employeed
05.2016 - 02.2024
Office Manager-REMOTE
S&F CONSTRUCTION
01.2013 - 05.2016
Agent Representative
STEPHENS-MATTHEWS MARKETING
12.2006 - 11.2012
Multi Department Manager
PROFFITT'S/BELK DEPARTMENT STORE
06.2005 - 12.2006
Bachelor of Arts - Business Administration/ Fashion Merchandising
KENT STATE UNIVERSITY
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