Summary
Overview
Work History
Education
Skills
TECHNOLOGIES AND TOOLS
PEOPLE AND COMMUNICATIONS
Community Service
Timeline
Generic
Traci Nichols

Traci Nichols

Waterford,OH

Summary

Dedicated, reliable, and highly organized Executive Assistant with extensive experience providing C-level support and managing executive operations. Proven track record in strategic calendar management, confidential correspondence, travel arrangements, meeting logistics, and high-volume scheduling. Adept at board meeting coordination, presentation preparation, and executive communications. Thrive in fast-paced, high-pressure environments and skilled at building trusted relationships with internal and external stakeholders. Comfortable working independently or as part of a team, in both in-person and fully remote roles.

Overview

20
20
years of professional experience

Work History

Executive Assistant

Check Off Your List
09.2024 - Current
  • Recognized as Employee of the Month (Jan 2025) for consistently going above and beyond.
  • Provide daily support to multiple CEOs and founders across real estate, coaching, and finance industries.
  • Work with CEOs across multiple time zones.
  • Maintain a high level of confidentiality with secure documents on a daily basis.
  • Manage complex, dynamic calendars and coordinate all logistics for virtual and in-person meetings.
  • Oversee inbox prioritization, responding on behalf of executives with discretion and clarity.
  • Assist with confidential business sale processes, including valuation prep, buyer documentation, and closing coordination.
  • Draft and format professional communications, email marketing campaigns, and social media content.
  • Handle HR admin, onboarding, and internal process improvement for client teams.
  • Organize and coordinate weekly meetings.
  • Streamline executive communication by managing emails, phone calls, and scheduling appointments.
  • Support executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Assist in the development of company policies and procedures, contributing to a more organized work environment.
  • Improve office efficiency by implementing new filing systems and document management processes.

Executive/Personal Assistant

Dr. Renee Caslow
05.2016 - 02.2024
  • Supported a medical professional with licensure tracking, calendar coordination, and multi-state travel and licensing.
  • Managed highly confidential information, handled internal reporting, and maintained executive-level documentation.
  • Balanced both personal and professional support functions, including vendor management and scheduling.
  • Streamlined communication processes for increased efficiency and effectiveness in daily operations.
  • Arranged domestic and international travel plans and itineraries.

Styling Team Lead Manager

Short Story
04.2023 - 03.2024
  • Managed a remote team of 30+ stylists, driving performance improvements, KPIs, and customer satisfaction.
  • Resolved escalated client issues, coached team members, and collaborated with leadership on brand initiatives.
  • Aligned team operations with company objectives through clear goal-setting and communication.

Senior Stylist & Personal Stylist

Short Story
03.2022 - 03.2023
  • Delivered personalized fashion styling with a focus on client retention and experience metrics.
  • Consistently exceeded individual performance benchmarks and contributed to team success.

Office Manager

S&F Construction
01.2013 - 05.2016
  • Oversaw payroll, invoicing, accounts payable/receivable, and internal policies.
  • Maintained legal compliance in HR practices and organized sensitive employee records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Commissions/Agent Representative

Stephens-Matthews Marketing
12.2006 - 11.2012
  • Managed and computed commission and tracking, reporting, and financial records for a network of insurance agents.
  • Provided customer service support and handled issue resolution with accuracy and professionalism.
  • Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
  • Worked closely with management to identify potential areas for growth within existing client base.
  • Developed a strong understanding of various product offerings, enabling informed recommendations to clients.

Multi-Department Manager

Proffitt's/Belk Department Store
06.2005 - 12.2006
  • Led multiple store departments and supervised retail operations.
  • Directed staff, resolved customer complaints, and analyzed financial reports to improve operations.

Education

Bachelor of Arts - Business Administration, Fashion Merchandising

KENT STATE UNIVERSITY
Kent, OH
05.2004

Skills

  • Executive-Level Support & Confidential Administration
  • Calendar, Inbox & Meeting Management
  • Domestic & International Travel Coordination
  • Document Preparation & Contract Management
  • Event & Project Planning
  • HR Support, Onboarding & Process Improvement
  • Client Relations & Stakeholder Communication
  • Expense Tracking & Budget Coordination
  • Remote Team Collaboration & Leadership
  • CRM & Workflow Optimization
  • Creation of SOPs
  • Executive support
  • Strong problem solver

TECHNOLOGIES AND TOOLS

  • CRMs & Platforms: Pipedrive, Freshbooks, DotLoop, Greenhouse, MLS Now, AIR CRE
  • Collaboration Tools: Zoom, Slack, Microsoft Teams, Google Meet, Asana
  • File & Document Tools: ShareFile, SharePoint, OneDrive, DocSend, DropBox, RightSignature
  • Creative Tools: Canva, Adobe, Scribe
  • HR & Payroll: Gusto, Deputy, BambooHR, Quickbooks
  • Other: Google Workspace, Microsoft Office Suite

PEOPLE AND COMMUNICATIONS

  • Friendly, Professional & Discreet
  • Strong Written & Verbal Communication
  • Cross-Team Collaboration
  • Customer & Client Service
  • Adaptable in Remote & Hybrid Environments
  • Team Leadership & Mentorship

Community Service

President & Co-Founder, founded in memory of my daughter in 2011, BrAva is a nonprofit supporting families affected by pediatric cancer. Led the organization to raise over $700,000 for local families and research. Plan and execute major events including a 500+ guest women’s fundraiser, overseeing logistics, décor, vendor coordination, and donor engagement.

Timeline

Executive Assistant

Check Off Your List
09.2024 - Current

Styling Team Lead Manager

Short Story
04.2023 - 03.2024

Senior Stylist & Personal Stylist

Short Story
03.2022 - 03.2023

Executive/Personal Assistant

Dr. Renee Caslow
05.2016 - 02.2024

Office Manager

S&F Construction
01.2013 - 05.2016

Commissions/Agent Representative

Stephens-Matthews Marketing
12.2006 - 11.2012

Multi-Department Manager

Proffitt's/Belk Department Store
06.2005 - 12.2006

Bachelor of Arts - Business Administration, Fashion Merchandising

KENT STATE UNIVERSITY

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