Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Traci O’Hara

Traci O’Hara

Alexandria,USA

Summary

Strategic and results-driven project manager with over 10 years of experience leading mission-critical programs across regulated industries. Adept at aligning cross-functional initiatives to strategic goals through structured governance, stakeholder collaboration, and data-driven delivery. Proven success in streamlining business processes, implementing innovation frameworks, and driving measurable performance outcomes. PMP and CSM certified.

Overview

13
13
years of professional experience
1
1
Certification

Work History

PROJECT MANAGER, RETAIL BANK PRODUCT PROCESS EXCELLENCE

Capital One
01.2023 - 11.2024
  • Managed multi-stakeholder implementation of a program projected to increase product funding by 300% in 90 days; aligned operations, tech, and risk teams around mission outcomes.
  • Led end-to-end redesign of fragmented claims program, partnering cross-functional teams to implement SOPS, dashboards, and Regulation E governance-reducing claims volume by 50%, improving turnaround time by 37%, and creating an enterprise model for high-risk processes.
  • Defined and tested workflows, created process documentation, and built performance tracking tools to ensure program scalability and governance for a banking product targeting minor account holders.
  • Standardized a high-risk onboarding process across risk, legal, operations, and tech, eliminating audit gaps and achieving a 100% controls compliance rating with record-breaking assessment scores in under 3 months.

PROJECT MANAGER, RETAIL BANK PRODUCT OPERATIONS

Capital One
01.2022 - 01.2023
  • Led the implementation of a new business review (MBR) system, improving strategic alignment, executive reporting, and portfolio performance across tech and product.
  • Designed and drove adoption of Objectives and Key Results (OKRs) frameworks across Retail and Tech teams, empowering data-driven decision-making across all organizational levels.
  • Launched and institutionalized new operational review forums, leading to a 28% increase in usage and 93% adoption across Retail and Tech.
  • Produced executive-ready reports and KPIs that informed senior leadership on performance trends and innovation readiness.

HOME EQUITY LOAN UNDERWRITER TEAM LEAD

JPMorgan Chase & Co
07.2016 - 06.2018
  • Partnered with tech teams to deploy workflow automation, increasing team productivity by 24% and reducing resolution time by 33%.
  • Developed targeted enablement programs that improved underwriter proficiency and drove a 24% boost in department productivity.

SPECIAL RISK ANALYST

JPMorgan Chase & Co
09.2011 - 07.2016
  • Led multi-functional QA team to maintain 0% error rate across 3.5K+ annual loans, saving $90K+ annually through proactive risk analysis.
  • Developed performance dashboards and root cause analytics that strengthened risk posture and supported executive reporting.

Education

MASTER OF BUSINESS ADMINISTRATION - Strategy

Northwestern University | Kellogg School of Management
Evanston, IL
01.2020

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Finance; Info Systems & Operations Management

University of Florida | Warrington College of Business
Gainesville, FL
01.2011

Skills

  • Jira
  • Vizio
  • Trello
  • Microsoft Project
  • Process Mapping
  • SOP Development
  • Agile methodology
  • Cross-functional collaboration
  • Meeting facilitation
  • Risk management
  • Requirements gathering
  • Systems implementation

Certification

  • Project Management Professional (PMP), Project Management Institute (PMI), 03/25
  • Certified ScrumMaster, Scrum Alliance, 01/25
  • Business Process Management, Capital One, 09/24

Timeline

PROJECT MANAGER, RETAIL BANK PRODUCT PROCESS EXCELLENCE

Capital One
01.2023 - 11.2024

PROJECT MANAGER, RETAIL BANK PRODUCT OPERATIONS

Capital One
01.2022 - 01.2023

HOME EQUITY LOAN UNDERWRITER TEAM LEAD

JPMorgan Chase & Co
07.2016 - 06.2018

SPECIAL RISK ANALYST

JPMorgan Chase & Co
09.2011 - 07.2016

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Finance; Info Systems & Operations Management

University of Florida | Warrington College of Business

MASTER OF BUSINESS ADMINISTRATION - Strategy

Northwestern University | Kellogg School of Management

Similar Profiles

CREATE PROFILE