Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Traci Olsson

Graham

Summary

Dynamic travel management professional with extensive experience at Boeing Travel, excelling in team leadership and process development. Proven track record in enhancing workflow efficiency and compliance, while training and mentoring staff. Adept at cross-functional collaboration and project planning, driving significant improvements in operational performance and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Travel Transformation Interim Manager

Boeing Travel
05.2025 - Current
  • Coordinated cross-functional collaboration to enhance workflow efficiency and communication.
  • Oversaw daily operations ensuring compliance with company policies and industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Travel Transformation Team Lead

Boeing Travel
02.2019 - 05.2025
  • Led team in daily operations and prioritized tasks effectively.
  • Coordinated project timelines and ensured alignment with strategic goals.
  • Facilitated team meetings to enhance communication and collaboration.
  • Implemented process improvements to streamline workflows and increase efficiency.
  • Delegated tasks appropriately according to individual skill sets.
  • Identified opportunities for process improvements, implementing changes when required.
  • Ensured compliance with company policies and procedures throughout the team.
  • Ensured compliance with industry standards and regulations.

International Rate Desk Lead Agent

Boeing Travel
03.2001 - 02.2019
  • Graduated 12 month Strategic Business Alliance program
  • Developed bi-annual DCAA decrement compliance training
  • Trained new International Rate Desk Agents and afterhours ticketing agents
  • Transitioned Australia, Hong Kong and Singapore travel to US reservations department
  • Managed team productivity and cost avoidance metrics
  • Streamlined ticketing processes globally
  • Direct contact with global partners to facilitate Boeing Behaviors
  • Liaison for Jeppesen agent processes

Afterhours Travel Agent

Uniglobe Travel Central Services
01.1996 - 03.2001
  • Assist travelers of 1200 agencies around the world outside of normal business hours
  • Proficiency in all 5 airline reservation systems
  • Trained new agents on all 5 airline reservations systems
  • Lead agent for top executive accounts
  • Shift supervisor
  • Technical help desk agent to assist agencies as System One reservation system transitioned to Amadeus reservation system.

Education

International Air Academy
Vancouver, WA

Skills

  • Team leader
  • Training
  • Process development
  • Manage Metrics
  • Problem solving
  • Analyze Reports
  • Global travel knowledge
  • Cross-functional collaboration
  • Customer relationship management
  • Effective communication
  • Project planning
  • Decision-making
  • Emergency response

Activities

  • GFS Advocacy Program 2025
  • Accelerating Leaders of the Future 2019
  • ACTE conference 2018
  • Strategic Business Alliance Program 2017
  • Institute for Management Studies classes
  • Business Travel Trends and Forecasts 2017

Timeline

Travel Transformation Interim Manager

Boeing Travel
05.2025 - Current

Travel Transformation Team Lead

Boeing Travel
02.2019 - 05.2025

International Rate Desk Lead Agent

Boeing Travel
03.2001 - 02.2019

Afterhours Travel Agent

Uniglobe Travel Central Services
01.1996 - 03.2001

International Air Academy

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