Traci Peavy
Stone Mountain,Georgia
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cencora Technologies
10.2023 - 12.2023
- Maintained up-to-date knowledge of product and service changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative Agent
Duke Energy
06.2022 - 07.2023
- Answered phones in a friendly manner and assisted callers with a variety of questions
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Utilized active listening techniques to identify customer needs and provide appropriate solutions
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Addressed customers courteously using suitable methods and problem-solving skills
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Adhered strictly to corporate policies regarding confidentiality of client information
- Collaborated effectively with other departments to ensure timely resolution of customer inquiries and concerns.
Product Support Specialist
Hexaware Technologies
03.2020 - 06.2022
- Utilized problem-solving skills to diagnose and resolve customer issues quickly and accurately
- Maintained a high level of customer satisfaction by responding promptly to inquiries
- Prioritized tasks based on urgency, importance, and impact to customers
- Gathered feedback from customers regarding their experience with products and services provided
- Identified product defects and reported them to the development team for resolution.
Medical Office Assistant
Digestive Healthcare of Georgia
01.2017 - 02.2020
- Scheduled patient appointments, tests, and procedures in computerized scheduling system
- Responded promptly to phone inquiries from patients, providing information in a courteous manner
- Used EMR software to manage patient records and files
- Processed patient registration, medical forms, and release of information requests
- Developed and maintained effective relationships with healthcare staff, patients, and insurance providers
- Entered patient data into EHR system, ensuring accuracy and integrity of medical records.
Administration Assistant
WeKare Placement Center
10.2008 - 08.2017
- Performed general clerical duties such as photocopying, faxing, mailing, and scanning documents
- Created spreadsheets and maintained databases utilizing Microsoft Excel
- Helped managers in other departments with projects as needed
- Handled phone calls in a professional manner and responded to customer inquiries promptly
- Composed emails, letters, and other correspondence on behalf of senior management team
- Built and maintained relationships with vendors and other external contacts
- Managed office supplies inventory
- Greeted visitors warmly and professionally upon arrival at the office premises
- Assisted with staffing.
Medical Assistant
Covington Urgent Care
11.2010 - 08.2016
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height, and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications, or treatments they are undergoing
- Scheduled appointments and maintained patient records
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
Education
Associate of Science in Medical Billing and Coding -
Ultimate Medical Academy
Tampa, Florida10.2019
Skills
- Document Uploading
- Customer Service and Assistance
- Electronic Information Systems
- Creating Accounts
- Customer Implementation Support
- Troubleshooting and Resolution
- Patient Callbacks
- Complaint Investigation
- Product and service solutions
- Customer Relations
- 40 wpm Typing Speed
- MS Office
- Call Documentation
- LiveChat Messaging
- Medical terminology knowledge
- Computer Skills
- Escalation management
Awards
- Honor Society
- Dean List
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Medical Billing and Coding Training - 2019
Timeline
Customer Service Representative
Cencora Technologies
10.2023 - 12.2023
Customer Service Representative Agent
Duke Energy
06.2022 - 07.2023
Product Support Specialist
Hexaware Technologies
03.2020 - 06.2022
Medical Office Assistant
Digestive Healthcare of Georgia
01.2017 - 02.2020
Medical Assistant
Covington Urgent Care
11.2010 - 08.2016
Administration Assistant
WeKare Placement Center
10.2008 - 08.2017
Associate of Science in Medical Billing and Coding -
Ultimate Medical Academy
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