Traci Poellnitz
Cincinnati
Summary
Dynamic and results-driven professional with extensive experience at Cozy Care Nursery School, excelling in customer service and data confidentiality. Proven track record in enhancing operational efficiency and mentoring staff, while implementing effective documentation practices that improved workflow and reduced errors. Committed to fostering positive relationships and driving organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Cozy Care Nursery School
06.2014 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Operations Officer
Bruno and Cora's Place
01.2022 - 03.2024
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Optimized business processes to foster operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Science - Interdisciplinary Studies- ECE
Purdue University
West Lafayette, IN08-2010
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- Documentation and reporting
- Personable and approachable
- Data confidentiality
- Problem-solving
- Verbal and written communication
Certification
- Chemical Dependency Counselor Assistant License - 10/27/2025
- Medication Administration Certification Catergory 1,2 &3 Training - 12/20/2024-12/19/2025
Timeline
Operations Officer
Bruno and Cora's Place
01.2022 - 03.2024
Administrator
Cozy Care Nursery School
06.2014 - Current
Associate of Science - Interdisciplinary Studies- ECE
Purdue University
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