Traci Porr
Hanover,Pennsylvania
Summary
Results-driven Human Resources Business Partner skillful in strategic planning and performance improvements. Organized and dependable and am successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
HR Business Partner
The Giant Company
Region 142 And 141
12.2015 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with leadership on numerous projects to include Center Store Ways of Working, Bakery Transformation, and most recently Starbucks Brand Refresh.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination and other sensitive issues and prepared position statements for EEOC.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Involved in Acquisitions to include Project Wicked and Project Rebound. Successfully staffed and supported opening of Swatara Store 6564 during the Covid Pandemic.
ASM- Fresh, Center Store, Customer Experience
The Giant Company
6052, 6032 And 6444
09.1998 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Investigated customer complaints and escalated issues to address critical requests.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Exhibited high energy and professionalism when dealing with customers and team members.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Responded proactively and positively to rapid change.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cashier, Seafood and Checkout Coach
The Giant Company
6032 Waynesboro, Pa
06.1993 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Store Manager
The Giant Company
6461 Hanover And 6443 Chambersburg
02.2013 - 12.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Technical - Travel Tourism
York Technical Institute
York, Pa05.1996
Accomplishments
Presidents Club - 2015 Store 6443
Top Women in Grocery Award Winner 2017 - Rising Star
**Nominated as well in 2015- Store Manager**
Certification
- Wicklander Certified 2022
Timeline
HR Business Partner
The Giant Company
12.2015 - Current
Store Manager
The Giant Company
02.2013 - 12.2015
ASM- Fresh, Center Store, Customer Experience
The Giant Company
09.1998 - Current
Cashier, Seafood and Checkout Coach
The Giant Company
06.1993 - Current
Technical - Travel Tourism
York Technical Institute