Traci Ramsey
Canby
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
19
19
years of professional experience
Work History
Office Manager
Joe Morten & Son, Inc.
07.2018 - 09.2024
- Managed Schedules, organizes office functions, and oversees daily operations of the office with 5 employees
- Hires, trains, and on boards employees
- Interface with Corporate to situate new employees in their work environment as efficiently and stress free as possible
- Maintaining mailing, supplies, equipment, bills, errands, and shopping
- Schedule meetings and appointments
- Organize office operations and procedures, ensure that all items are invoices and paid on time
- Overseeing customer satisfaction and needs
- Address employees’ queries regarding office management issues
- Supervise accounts receivable of 325 accounts, post payments
- Ensure that the activities of the billing operations are conducted in a manner that is consistent with overall protocols and compliance with Federal, State, and company
- Serviced all customer accounts as required and worked with staff to continue exemplary service and relationships with our customers
- Maintained processes with accounts payable to make sure all vendors are paid in an accurate timely manner
Office Manager
MHR Solutions
01.2017 - 04.2018
- For a staff of 4, prepared daily, weekly, and monthly reports and maintained appointment calendars for executives
- Performed all accounting functions including books reconciliation
- Audited vendor billing, correct errors, and collections as warranted
- Answered, screened, and transferred an average of 40 telephone calls per day
- Developed office operational guidelines for staff
- Sent out payroll every other week
- Assisted with customer service needs, planned all lunches and dinners for clients and staff
- Provided efficient customer service to 100+ clients weekly and assisted in all aspects of product offering and services
- Suggested suitable products for clients based on requirements
Office Manager
Orkin
01.2010 - 01.2017
- For a staff of 5 and 10 drivers, support company operations by maintaining office systems and supervising staff
- Audit account receivable and managed all billing and processing payments
- Trained several employees in industry knowledge, and processing invoicing, accounting, and customer service
- Worked with customers and staff closely to retain business and help upsell services
- Offered professional answers and advice to curious clients encouraging them to let sales staff and or management to help with taking care of their pest control needs
Customer Service Manager
Material FLOW
01.2006 - 01.2010
- Work closely with sales staff to support their needs
- Handle all communications with customers and maintain current needs
- Track orders, maintain returns, communicate verbal and written customer requirements
- Negotiate contracts for logistics needs
- Help in various areas of Purchasing, Accounts Payable, Accounts Receivable
- Handle all export documentation, NAFTA, Cert
- Of Org
- BOL, POD, PS etc
- Assist in sales as needed, Support purchasing as warranted
Education
Some college - MANAGEMENT, integrated pest management
Santa Rosa JR College
Santa Rosa, CASkills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
Hobbies and Interests
- Art
- Nature Walks
- Cooking
Personal Information
Title: Office Manager
Timeline
Office Manager
Joe Morten & Son, Inc.
07.2018 - 09.2024
Office Manager
MHR Solutions
01.2017 - 04.2018
Office Manager
Orkin
01.2010 - 01.2017
Customer Service Manager
Material FLOW
01.2006 - 01.2010
Some college - MANAGEMENT, integrated pest management
Santa Rosa JR College
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