Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Affiliations
Timeline
Generic

Traci Ramsey

Canby

Summary

Dynamic Office Manager with a proven track record at Joe Morten & Son, Inc., excelling in customer service and team leadership. Adept at streamlining operations and enhancing efficiency, I bring meticulous attention to detail and strong communication skills to foster collaboration and drive results in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Office Manager

Joe Morten & Son, Inc.
Wilsonville
07.2018 - 09.2024
  • Managed Schedules, organizes office functions, and oversees daily operations of the office with 5 employees.
  • Hires, trains, and on boards employees.
  • Interface with Corporate to situate new employees in their work environment as efficiently and stress free as possible.
  • Maintaining mailing, supplies, equipment, bills, errands, and shopping.
  • Schedule meetings and appointments.
  • Organize office operations and procedures, ensure that all items are invoices and paid on time.
  • Overseeing customer satisfaction and needs.
  • Address employees’ queries regarding office management issues.
  • Supervise accounts receivable of 325 accounts, post payments.
  • Ensure that the activities of the billing operations are conducted in a manner that is consistent with overall protocols and compliance with Federal, State, and company.
  • Serviced all customer accounts as required and worked with staff to continue exemplary service and relationships with our customers.
  • Maintained processes with accounts payable to make sure all vendors are paid in an accurate timely manner.

Office Manager

MHR Solutions
Portland
01.2017 - 04.2018
  • For a staff of 4, prepared daily, weekly, and monthly reports and maintained appointment calendars for executives.
  • Performed all accounting functions including books reconciliation.
  • Audited vendor billing, correct errors, and collections as warranted.
  • Answered, screened, and transferred an average of 40 telephone calls per day.
  • Developed office operational guidelines for staff.
  • Sent out payroll every other week.
  • Assisted with customer service needs, planned all lunches and dinners for clients and staff.
  • Provided efficient customer service to 100+ clients weekly and assisted in all aspects of product offering and services.
  • Suggested suitable products for clients based on requirements.

Customer Service Manager

Material FLOW
Donald
08.2010 - 01.2017
  • Work closely with sales staff to support their needs.
  • Handle all communications with customers and maintain current needs.
  • Track orders, maintain returns, communicate verbal and written customer requirements.
  • Negotiate contracts for logistics needs.
  • Help in various areas of Purchasing, Accounts Payable, Accounts Receivable.
  • Handle all export documentation, NAFTA, Cert. Of Org. BOL, POD, PS etc.
  • Assist in sales as needed, Support purchasing as warranted.

Office Manager

Orkin
Wilsonville
01.2010 - 01.2017
  • For a staff of 5 and 10 drivers, support company operations by maintaining office systems and supervising staff.
  • Audit account receivable and managed all billing and processing payments.
  • Trained several employees in industry knowledge, and processing invoicing, accounting, and customer service.
  • Worked with customers and staff closely to retain business and help upsell services.
  • Offered professional answers and advice to curious clients encouraging them to let sales staff and or management to help with taking care of their pest control needs.

Education

Some college - MANAGEMENT, integrated pest management

Santa Rosa JR College
Santa Rosa, CA

Skills

  • Strong interpersonal & communication skills
  • MS Office Suite
  • WPM: 90
  • Ability to work collaboratively as part of a team
  • Problem Solving
  • Leadership
  • Meticulous attention to detail
  • Excellent Organizational skills
  • Poised under pressure
  • Accounts payable
  • Customer service
  • Accounts receivable
  • Data entry
  • Team building
  • Problem solving
  • Vendor management
  • Clear oral/written communication

Hobbies and Interests

  • Art
  • Nature Walks
  • Cooking

Personal Information

Title: Office Manager

Affiliations

  • Star Designation
  • Property and Casualty License
  • Perdue University Pest Control certificate

Timeline

Office Manager

Joe Morten & Son, Inc.
07.2018 - 09.2024

Office Manager

MHR Solutions
01.2017 - 04.2018

Customer Service Manager

Material FLOW
08.2010 - 01.2017

Office Manager

Orkin
01.2010 - 01.2017

Some college - MANAGEMENT, integrated pest management

Santa Rosa JR College

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Traci Ramsey