Traci Rarick
Gridley,IL
Summary
Hardworking Office Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 25 years. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Medical Office Receptionist
Guardian Pain And Health Management
01.2024 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
- Organized paperwork such as charts and reports for office and patient needs.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
Office Assistant
Whitacre's Furniture
09.2012 - 12.2023
- Providing administrative support to the management team
- Maintaining ownership of all office managerial tasks
- Managing incoming and outgoing calls while recording accurate messages
- Taking lead on administrative projects within different areas of the company
- Managing payroll, AP tasks and employee scheduling
- Creating sales orders and processing customer payments
- Creating purchase orders for over 75 vendors
- Maintaining vendor relationships by frequently checking on orders, scheduling deliveries and coordinating payments
- Reconciling Bank and Credit Card Statements
- Ordering and distributing office supplies while creatively adhering to a fixed office budget
- Owning employee onboarding and training
- Organizing yearly inventory of over 2000 pieces of furniture and creating reports for what to order or discontinue selling
- Preparing yearly reports for the bank on inventory of over 2000 pieces of furniture and sales of $1.7 Million
- Managing staining and sanding projects in the shop.
- Streamlined communication between departments for better collaboration and increased productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Customer Service Lead
Caseys General Stores Inc
04.2010 - 09.2012
- Worked closely with a wide range of customers, asked questions, collected information and assessed their needs
- Assisted with physical inventory by counting and recording food and merchandise
- Ensured continuous provision of service excellence and customer satisfaction
- Suggested alternate products based on costs, availability and specification.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Assisted Management with scheduling and training of new associates.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Education
Associate of Arts -
Heartland Community College
Normal, IL01.2019
General Studies -
Illinois State University
Normal, ILSkills
- Administrative support Specialist
- Accounts Payable
- Excellent written/verbal etiquette
- Strong work ethic
- Organization
- Adaptable
- Time Management
- Budget Management
- Multi-line phone proficiency
- Social media knowledge
- Microsoft Office / Google Suite
- Quickbooks Point of Sale & Quickbooks Pro
- Industry Software Applications
- Patient Relations
- Managing Patient Records
- Customer Service Background
- Multitasking Abilities
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
Timeline
Medical Office Receptionist
Guardian Pain And Health Management
01.2024 - Current
Office Assistant
Whitacre's Furniture
09.2012 - 12.2023
Customer Service Lead
Caseys General Stores Inc
04.2010 - 09.2012
Associate of Arts -
Heartland Community College
General Studies -
Illinois State University
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