- DIY and Home Improvement
- Watching Movies and TV Shows
- Road Trips
- Traveling
TRACI REED
VINCENNES,IN
Summary
Dynamic professional with a proven track record at Vincennes Housing Authority, excelling in resident relations and rent calculation. Demonstrated ability to enhance occupancy rates and resolve disputes, showcasing strong communication and teamwork skills. Achieved significant improvements in property standards and customer satisfaction, underpinned by a commitment to reliability and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Occupancy Specialist
Vincennes Housing Authority
11.2020 - Current
- Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy rates.
- Completed annual rent calculations using housing database software.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
Optician
Eyeworks
04.2019 - 11.2020
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Performed basic vision testing for new patients.
Environmental Services
Good Samaritan Hosptial
06.2016 - 04.2019
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.t.
- Assisted in the development of training materials for new hires, promoting best practices within the environmental services department.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
Education
High School Diploma -
Welch High School
Welch, OK05-2004
Skills
- Resident relations
- Eviction procedures
- Rent calculation
- Communication
- Income verification
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Interests
Timeline
Occupancy Specialist
Vincennes Housing Authority
11.2020 - Current
Optician
Eyeworks
04.2019 - 11.2020
Environmental Services
Good Samaritan Hosptial
06.2016 - 04.2019
High School Diploma -
Welch High School
Similar Profiles
MELISSA SMOAKMELISSA SMOAK
Intake Specialist at Northampton County Housing AuthorityIntake Specialist at Northampton County Housing Authority
Myia JeffriesMyia Jeffries
Family Service Coordinator at Akron Metropolitan Housing AuthorityFamily Service Coordinator at Akron Metropolitan Housing Authority
Senaida Hartway-DodsonSenaida Hartway-Dodson
Administrative Assistant at Tahoka Housing AuthorityAdministrative Assistant at Tahoka Housing Authority