Traci Reeves
Sycamore,GA
Summary
Driven Management/Administrative Professional with more than 5 years employee management experience, over 10 years of customer service experience, and 12 years of administrative/accounting experience. Experienced in overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing workplace atmosphere. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
3
3
Certifications
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Part Time Assistant/Bookkeeper for Family Business
Benjmain Bros. Farms, LLC
Sycamore, GA
01.2010 - Current
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Create and send invoices
- Completed various administrative tasks as needed
- Prepare tax documentation for CPA and create 1099s for employees
- Add new employees to purchasing accounts and fleet insurance plans as needed
- Create spreadsheets of employee spending
- Manage cash flow by continuously looking for areas to improve on and reduce spending
Personal Banker II
Synvous
Tifton, GA
03.2005 - 12.2009
- Completed highly accurate, high-volume money counts between $10k-30k
- Represented bank at several community events to establish strong ties, promote business and recruit new hires
- Provided Administrative Assistant duties as needed for other departments during employee leaves.
- Trained department new hires.
- Continually boosted branch production and revenue by consistently meeting or exceeding monthly and quarterly sales goals
- Focused on customer retention and satisfaction
Store Manager
Claire's Boutiques, Inc
Tifton, GA
05.2003 - 03.2004
- Managed all aspects of store operations, including organization, maintenance, sales and employee relations.
- Participated in recruiting, interviewing, hiring, onboarding, training, disciplining and firing of staff with guidance of district manager
- Led team of 3-5 employees
- Increased branch sales from -5% to +3% in 9 months by mentoring sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assigned schedules and responsibilities to employees and followed up with employees on progress
- Produced written evaluations on employees
Keyholder
Goody's Family Clothing
Tifton, GA
04.2000 - 05.2003
- Opened or closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Oversaw daily store operations, including inventory and loss prevention
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Oversaw team of 10+ employees at any given time
- Created employee schedules with manager's direction
- Managed customer and employee conflicts in manager's absence
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Arts - Human Resources Management
Georgia Southwestern State University
Americus, GA 05.2021 - Current
Business Administration and Management
Abraham Baldwin Agricultural College
Tifton, GA 08.2000 - 12.2003
Skills
Multitasking
Microsoft Office/O365
Spreadsheets/Reports/Record Keeping
Compensation/Benefits
New Employee Orientation
Employee Training and Development
Google Workpace, iWork
Certification
First Aid/CPR Certified
Timeline
Associate of Arts - Human Resources Management
Georgia Southwestern State University
05.2021 - Current
Part Time Assistant/Bookkeeper for Family Business
Benjmain Bros. Farms, LLC
01.2010 - Current
Personal Banker II
Synvous
03.2005 - 12.2009
Store Manager
Claire's Boutiques, Inc
05.2003 - 03.2004
Business Administration and Management
Abraham Baldwin Agricultural College
08.2000 - 12.2003
Keyholder
Goody's Family Clothing
04.2000 - 05.2003