Summary
Overview
Work History
Education
Skills
Timeline
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Traci Roberts

Mabank,TX

Summary

Versatile Pharmacy Technician with a proven track record at Walgreens Pharmacy, excelling in customer service and medication dispensing. Demonstrated ability to enhance pharmacy workflow and patient confidentiality, alongside exceptional problem-solving and team collaboration skills. Achieved significant improvements in prescription accuracy and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Walgreens Pharmacy
05.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Customer Service Representative

Gibson Pharmacy
06.2017 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Receptionist

Johnson Monroe Realtors
01.2019 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
08.2024

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels

Timeline

Pharmacy Technician

Walgreens Pharmacy
05.2023 - Current

Receptionist

Johnson Monroe Realtors
01.2019 - 10.2020

Customer Service Representative

Gibson Pharmacy
06.2017 - 02.2023

High School Diploma -

Penn Foster College

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Traci Roberts