Traci Roupe

Sioux City,IA

Summary

Experienced with managing comprehensive onboarding programs that enhance employee engagement and retention. Utilizes strong communication skills and organizational abilities to create welcoming and efficient onboarding experience. Track record of fostering positive relationships and ensuring new hires are equipped for their roles.

Overview

years of professional experience

Work History

Onboarding Specialist

Medical Solutions

12.2021 - Current

PROVIDING CUSTOMER SERVICE
AUDITING FILES
ENSURING COMPLIANCE
REVIEWING SENSITIVE DOCUMENTS
IDENTIFYING ISSUES
DEVELOPING ONBOARDING PROGRAMS
FACILITATING CONNECTIONS
WORKING WITH THIRD-PARTY VENDORS
SUPPORTING THE SALES TEAM
COMMUNICATING WITH SALES AND OTHER AGENCIES
REMOTE

Human Resources Generalist

Hard Rock Hotel & Casino

12.2020 - 11.2021

Schedule and conduct new hire orientation
Complete employment verifications
Maintain all wage withholdings (child support, garnishments, tax levies, etc) and Medical Support Orders
Conducted one-on-one training when opportunities for improvement were identified
Review incoming documents for adherence to established procedures/policies, including completeness of information and appropriate signatures
Enter terminations, transfers, and promotions into ISolved/ADP for accurate record tracking
Route source documents to next level of processing (office or file), as prescribed by the current processes/procedures
Perform customer service function by answering Team Member requests and questions
Review FMLA requests, ensuring information provided follows government guidelines

Data Integrity Specialist

Mercy Medical Center

02.2014 - 10.2020

Site trainer for multiple applications, including HealthQuest, Emdeon, ClearIQ and Cerner Scheduling
Implemented metrics for hospital registration and audited staff to ensure expectations were met
Conducted one-on-one training when opportunities for improvement were identified
Performed in a super-user capacity for all registration applications
Highly skilled in patient account collection
Performed monthly registration reviews to ensure proper processes were being implemented
Worked with management to ensure all shifts were adequately staffed
Responsible for the resolution of account errors
Responsible for the registration of patients for outpatient and inpatient procedures
Worked directly with patient care areas and case managers to ensure account accuracy and integrity
Responsible for the training and mentoring of new associates

Education

Human Resource Management

Western Iowa Technical Community College

Sioux City, IA

01.2016

Certified Nursing Assistant

Tri State Nursing