Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Rowell

Peoria,AZ

Summary

Dedicated and focused employee who excels at hard work and reliability. Committed to delivering high quality results with little to no supervision. Seeking a challenging career that provides an opportunity to capitalize on my skills and abilities. Energetic, friendly, organized and professional.

Overview

16
16
years of professional experience

Work History

Secretary / Jr. Project Manager

Johnson-Peltier Electrical Contractors
Santa Fe Springs, CA
04.2014 - 08.2019
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Office Manager

Morrow Cable Construction
Stanton, CA
02.2004 - 11.2012
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.

Loan Officer

Castleview Home Loans
Brea, CA
05.2003 - 01.2004
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Provided customer service support throughout the entire process from application through closing.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Identified valuable solutions for customers with credit problems.

Education

High School Diploma -

La Habra High School
La Habra, CA
06-1998

Some College (No Degree) - Business

Cypress College
Cypress, CA

Skills

  • Sales Support
  • Office Administration
  • Customer Service
  • Accounts Receivable and Payable
  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Highly organized and efficient

Timeline

Secretary / Jr. Project Manager

Johnson-Peltier Electrical Contractors
04.2014 - 08.2019

Office Manager

Morrow Cable Construction
02.2004 - 11.2012

Loan Officer

Castleview Home Loans
05.2003 - 01.2004

High School Diploma -

La Habra High School

Some College (No Degree) - Business

Cypress College

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Traci Rowell