Traci Sarpong
Panama City,FL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Software Developer
U.S. Army Reserve
Panama City, FL
05.2024 - 09.2024
- Corrected, modified and upgraded software to improve performance using Tableau and Visual Studios.
- Authored code fixes and enhancements for inclusion in future code releases and patches
- Saved time and resources by identifying and fixing bugs before product deployment
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
Product Owner
FDM Group
11.2023 - 01.2024
- Analyzed customer feedback to identify areas for improvement
- Coordinated with design and media teams to develop high-quality creative assets
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Scrum Master
FDM Group
08.2023 - 11.2023
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions
- Listened to team members' feedback to identify issues and resolve conflicts
- Gathered missing assets or requirements and handling project changes
- Wrote, updated and maintained project documentation.
Business Analyst
Macquarie Bank
03.2022 - 08.2023
- Generated business intelligence reports to inform strategic decision-making and assisted payroll in payment processes for employees
- Provided technical support for troubleshooting analytics and reporting issues
- Collaborated with stakeholders to identify business needs and data sources
- Conducted criminal and fraudulent background checks.
Benefits Enrollment Specialist
Academy Pod Robert Half
01.2020 - 12.2021
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Conducted regular audits of benefit enrollments, ensuring compliance with company policies and applicable laws.
Dental Assistant
Army
09.2018 - 01.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Educated patients on proper oral hygiene techniques and habits.
Store Manager
Dominos
06.2016 - 09.2018
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth as well as managed inventory control, cash control and store opening and closing procedures
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Recruited, trained and supervised new employees
- Prepared monthly reports on sales figures, expenses, profits
- Conflict resolution occurred whenever customers had a disagreement with employees.
Education
My Computer Career
Skills
- Analytical problem solving
- Persuasive communication
- Creative thinking
- Software development
- Code fixing and enhancement
- Bug identification and fixing
- Team collaboration
- Customer feedback analysis
- Coordination with design and media teams
- Backlog prioritization
- Business intelligence reporting
- Payroll assistance
- Technical support
- Stakeholder collaboration
- Criminal and fraudulent background checks
- SQL
- Excel/VBA
- Business analysis
- Data analysis
- Data visualization
- Agile project management
- Benefits evaluation and recommendation
- Benefit enrollment auditing
- Compensation and benefits explanation
- Inventory control
- Cash control
- Store management
- Customer engagement
- Recruitment and training
- Sales reporting
- Conflict resolution
Certification
Certified Scrum Master
Timeline
Software Developer
U.S. Army Reserve
05.2024 - 09.2024
Product Owner
FDM Group
11.2023 - 01.2024
Scrum Master
FDM Group
08.2023 - 11.2023
Business Analyst
Macquarie Bank
03.2022 - 08.2023
Benefits Enrollment Specialist
Academy Pod Robert Half
01.2020 - 12.2021
Dental Assistant
Army
09.2018 - 01.2020
Store Manager
Dominos
06.2016 - 09.2018
My Computer Career
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