Overview
Work History
Education
Skills
Timeline
Generic

Traci Shanks

Stuart,FL

Overview

23
23
years of professional experience

Work History

Driver

Uber
Stuart, FL
05.2024 - Current
  • Documented comprehensive trip records, including pick-up and drop-off times, mileage, and fares collected.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Administrative Assistant

MC320 LLC
Palm City, FL
08.2020 - 10.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained logs of all scale house transactions and reported any discrepancies to supervisor
  • Communicated with drivers in a professional manner, answered questions, and provided directions as needed.

Freight Broker

Innovative Transportation Solutions
Costa Mesa, California
02.2018 - 08.2020
  • Provided customer service by responding promptly to inquiries and resolving any issues that arose.
  • Utilized problem solving skills to resolve conflicts between customers and carriers.
  • Maintained accurate records of all transactions in a CRM system.
  • Developed relationships with freight carriers to negotiate competitive rates and services.
  • Coordinated the entire shipping process, from pick-up to delivery of goods.
  • Reviewed contracts with vendors to ensure compliance with company policies and procedures.
  • Organized shipments based on priority level and estimated time of arrival.
  • Identified opportunities for cost reduction through negotiation or alternate routing options.
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Interfaced regularly with customers via phone, email, or in person meetings.
  • Tracked shipment progress using GPS technology or other tracking systems.
  • Monitored shipments for on-time delivery and communicated status updates to customers.

Office Administrator

Mancil's Tractor Service
Stuart, FL
11.2011 - 06.2018
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Greeted visitors warmly upon arrival at the office premises.
  • Developed strong relationships with clients through excellent customer service skills.
  • Organized and maintained filing systems, including electronic databases and records.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Freight Broker

Loyal Transportation Inc
Tequesta, FL
05.2014 - 11.2015
  • Provided customer service by responding promptly to inquiries and resolving any issues that arose.
  • Utilized problem solving skills to resolve conflicts between customers and carriers.
  • Maintained accurate records of all transactions in a CRM system.
  • Developed relationships with freight carriers to negotiate competitive rates and services.
  • Coordinated the entire shipping process, from pick-up to delivery of goods.
  • Reviewed contracts with vendors to ensure compliance with company policies and procedures.
  • Organized shipments based on priority level and estimated time of arrival.
  • Identified opportunities for cost reduction through negotiation or alternate routing options.
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Interfaced regularly with customers via phone, email, or in person meetings.
  • Tracked shipment progress using GPS technology or other tracking systems.
  • Ensured compliance with federal regulations regarding safety standards for vehicles transporting hazardous materials.

Office Administrator

Mancils Tractor Services
Stuart, FL
09.2005 - 04.2013
  • Organized and maintained filing systems, including electronic databases and records.
  • Developed strong relationships with clients through excellent customer service skills.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinate site clearing and removal
  • Schedule inspections, final grades

Administrative Assistant

Eddie Huggins Landgrading
Stuart, Florida
05.2002 - 07.2005
  • Greeted visitors and provided general information about the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

General Studies

Stuart Community High School
Stuart, FL
06-1988

Skills

  • Attention to detail
  • Communication skills
  • Time management
  • Problem solving
  • Punctual and reliable
  • Relationship building

Timeline

Driver

Uber
05.2024 - Current

Administrative Assistant

MC320 LLC
08.2020 - 10.2023

Freight Broker

Innovative Transportation Solutions
02.2018 - 08.2020

Freight Broker

Loyal Transportation Inc
05.2014 - 11.2015

Office Administrator

Mancil's Tractor Service
11.2011 - 06.2018

Office Administrator

Mancils Tractor Services
09.2005 - 04.2013

Administrative Assistant

Eddie Huggins Landgrading
05.2002 - 07.2005

General Studies

Stuart Community High School

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Traci Shanks