Traci K Shipley
Tooele,UT
Summary
Administrative Specialist Passionate, dedicated, and tenured professional with a strong background in Office Administration. Consistently recognized for outstanding contributions and commended for organization, efficiency, and priority office management skills.
Overview
13
13
years of professional experience
Work History
Office Administrator
Caliber Collision
02.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist
Rocky Mountain Care Willow Springs
05.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Certified Community Health Worker
Tooele County Health Department
10.2020 - 03.2021
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Monitored and documented participants' progress toward individualized health goals.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Greeter
Tooele County Health Department
08.2020 - 10.2020
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Front Desk
Tooele City
07.2020 - 10.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk
Holiday Inn Express & Suites
07.2018 - 03.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Administration Specialist
Cabelas Distribution Center
Tooele, UT
05.2015 - 07.2017
- CabelasAdministrative and clerical functions, Answered phones, Assisted 300+ employees with various functions, Addressed customer questions, concerns and complaints in person and via phone, Set up and maintained confidential files, Balanced vault of $3000.00 daily, Made deposits, Ordered money, Set up store bags daily, Data entry
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Cal Ranch
Tooele, UT
08.2010 - 05.2015
- CAL Ranch
- Answered phones, Managed confidential files, Customer service
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate of Completion, Clerical/Secretarial -
Salt Lake Community College
1987
Skills
- Data Entry
- Detail Oriented
- Human Resources
- Microsoft Office
- Microsoft Excel
- Confidential File Management
- Administrative Support
- Customer Relations
- Sorting and Labeling
- Effective Written and Verbal Communication
- Office Management
Timeline
Office Administrator
Caliber Collision
02.2023 - Current
Receptionist
Rocky Mountain Care Willow Springs
05.2021 - 02.2023
Certified Community Health Worker
Tooele County Health Department
10.2020 - 03.2021
Greeter
Tooele County Health Department
08.2020 - 10.2020
Front Desk
Tooele City
07.2020 - 10.2020
Front Desk
Holiday Inn Express & Suites
07.2018 - 03.2020
Administration Specialist
Cabelas Distribution Center
05.2015 - 07.2017
Customer Service Representative
Cal Ranch
08.2010 - 05.2015
Certificate of Completion, Clerical/Secretarial -
Salt Lake Community College
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