Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Traci Slack

Excelsior Springs,MO

Summary

Dynamic administrative professional with extensive experience at Worlds of Fun Amusement Park, excelling in customer service and data entry. Proven ability to enhance operational efficiency and foster strong client relationships. A dedicated team player, skilled in office administration and adept at managing schedules to support organizational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Worlds of Fun Amusement Park
08.2021 - 05.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

General Manager

Wendy's
09.2019 - 05.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Assistant Restaurant Manager

Applebee's Grill + Bar
05.2008 - 09.2019
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.

Education

Associate of Science - Nursing

Colorado Technical University
North Kansas City, MO

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Administrative support
  • Customer and client relations
  • Customer relations
  • Clerical support
  • Scheduling and calendar management
  • Dedicated team player

Accomplishments

  • Earned "Purpose Award" in 2024 (employee of the year).

Certification

  • ServeSafe Manager Certified
  • ServeSafe Allergens Certified
  • ServeSafe Alcohol Certified

Timeline

Administrative Assistant

Worlds of Fun Amusement Park
08.2021 - 05.2025

General Manager

Wendy's
09.2019 - 05.2021

Assistant Restaurant Manager

Applebee's Grill + Bar
05.2008 - 09.2019

Associate of Science - Nursing

Colorado Technical University

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