Summary
Overview
Work History
Education
Skills
Merits
Personal Information
Timeline
Generic

Traci Smith

Fort Worth,Texas

Summary

Detail-oriented, experienced analyst. Results oriented capable of multi-tasking to meet deliverable deadline objectives. A strategic thinker with experience implementing and managing organizational objectives. Client advocate that has extensive experience in customer-facing roles. Mature decision-making expert at implementing new systems to provide competitive advantage through cost-effective and scalable processes that lead to improved productivity, project management, interdepartmental communication, and employee relations. Energetic, positive and love taking on new challenges.

Overview

31
31
years of professional experience

Work History

Senior Project Manager

American Airlines
Fort Worth, Texas
09.2023 - Current
  • Implemented process improvement initiatives aimed at increasing efficiency within the organization.
  • Reviewed final results of each project before delivery.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.

Senior Customer Success Manager

Denali Advanced Integration
Plano, Texas
05.2021 - 08.2023
  • Gathering and implementation of project requirements, SLA management, customer-facing advocate, escalations, QBR creation and reviews, operations management
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Developed plans and strategies to grow business and achieve company portfolio goals.
  • Designed processes to drive results and identify improvements.
  • Monitored customer support tickets in order to identify common problems or issues that need addressing quickly.
  • Organized user group meetings between existing customers who could benefit from sharing knowledge about the product and service being used.
  • Oversaw key customer relationships to close strategic opportunities.
  • Collaborated with cross-functional teams to establish customer success programs.

Supply Chain Logistics and Inventory Manager

American Airlines
Fort Worth, Texas
01.2018 - 05.2021
  • Coordinator, cross-functional collaboration, function stakeholder, streamline operations
  • Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
  • Established effective relationships with suppliers to ensure optimal service at competitive prices.
  • Consistently met company and department objectives within budget and time constraints.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Senior Business Systems Analyst

American Airlines
Fort Worth, Texas
01.2017 - 01.2018
  • Mobility management, coordinator, project support
  • Created data flows to illustrate the flow of information between various stakeholders.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Conducted gap analysis between current state processes and desired future state processes.
  • Remained current on latest IT developments and advancements to automate and modernize systems.

Supply Chain Logistics and Inventory Manager

American Airlines
Fort Worth, Texas
08.2010 - 01.2017
  • Coordinator, cross-functional collaboration, function stakeholder, streamline operations
  • Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
  • Retained optimal inventory levels to prevent disruptions in business operations.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.

Flight Attendant

American Airlines
New York, California, and Texas
08.1992 - 08.2010
  • Customer service representative
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Observed passengers for intoxication or possible threat to safety.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Provided assistance to disabled passengers when necessary.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.

Education

Tarrant Country College
01.1996

American Airlines Flight Academy
01.1992

Sam Houston
01.1989

Skills

  • Data Reporting and Analysis
  • Mobile Device Management
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Project and Product Management
  • Design of Daily Operations Portal
  • Billing
  • Project Change Requests
  • Strategic Planning
  • Team Building and Community Event Coordination
  • Client Relationship Management
  • Requirements Gathering
  • Project Planning
  • Meeting Participation
  • Schedule Coordination
  • Cost Control
  • Client Relations
  • Contract Preparation
  • Project Scheduling
  • Agile Methodology
  • Client Liaison
  • Detail Oriented
  • Project Management
  • Stakeholder Relations
  • Documentation and Reporting
  • Quality Assurance
  • Budget Control
  • Team Leadership
  • Work Planning and Prioritization

Merits

  • Outstanding Employee in 2009 that resulted in a plaque on a 767 Aircraft for one year
  • 2018 Teamwork Award
  • 2019 Looking towards the future Award

Personal Information

Married with 4 children ages 12-29 years old

Timeline

Senior Project Manager

American Airlines
09.2023 - Current

Senior Customer Success Manager

Denali Advanced Integration
05.2021 - 08.2023

Supply Chain Logistics and Inventory Manager

American Airlines
01.2018 - 05.2021

Senior Business Systems Analyst

American Airlines
01.2017 - 01.2018

Supply Chain Logistics and Inventory Manager

American Airlines
08.2010 - 01.2017

Flight Attendant

American Airlines
08.1992 - 08.2010

Tarrant Country College

American Airlines Flight Academy

Sam Houston

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Traci Smith