Traci Smith
Jacksonvile,FL
Summary
Certified Medical Billing Specialist with 19 years of experience in fast-paced, multiple-client medical billing company serving large private practice conglomerates and outpatient clinics. Researched denied claims and submitted appeals. Familiar with health billing and collections.
Overview
32
32
years of professional experience
Work History
Patient Account Representative
MHRC
06.2018 - Current
- Behavior health billing, appeals, disputes, follow up
- Etc
Patients Account Representative
University of Florida Jacksonville Neurology
06.2016 - 03.2018
- Supervisor: Martha Smith
- Work medical claims, process appeals, collect money for neurology, neurosurgery and psychiatry
- Programs used: Epic
Fraud Agent
Citizens Bank
08.2016 - 06.2017
- Supervisor: Wendy Johnston
- Fraud agent
- Worked with customers to get cards unblocked, researching fraudulent activities, shut cards down and reissue cards in case of fraud
- Programs used: Sawgrass, Rumba, Lexus/Nexus, and3D Secure
Accounts Receivable Specialist
One Call Care
02.2014 - 08.2016
- Supervisor: Tracy Barret
- Collect payments for outstanding invoices
- Research denials, partial payments and overpayments to reconcile customer accounts
- Ensure payments received are reconciled to the correct obligations
- Programs used: Dynamite, Coffee Bean, Fuse, Eligibility viewer and SAGE/MAS
Call Center Representative
Consolidated Laboratories, St. Vincent's Southside
02.2011 - 02.2014
- Supervisor: Kathy Orono
- Patient billing, processed requests from doctors for lab testing, filing, in-bound calls, handling problem log for office, problem solving and processing of specific requests from hospitals and doctor offices
- We used programs specialty made for St
- Vincent's
Reimbursement Specialist
Nemours Children's Clinic
07.2000 - 02.2011
- Follow-up on accounts/invoices for assigned Payors resulting in payment or final adjustments
- Proficiency in assigned Payor billing and payment guidelines as required to ensure the departmental collection goals are met or exceeded as established by management
- Programs used: Epic Systems
Patient Care Technician
St. Luke's Hospital
02.1993 - 01.1999
- Patient care in hospital setting
- Intake and output, walked patients after surgeries, changed beds, passed out food, general CNA duties
Education
Medical Coding and Billing
Florida State College
Jacksonville, FL01.2025
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Andrew Jackson High School
01.1987
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Payment posting
- Account reconciliation
- Data inputting
- Investigative research
- Strong client relations skills
- Customer service support
Timeline
Patient Account Representative
MHRC
06.2018 - Current
Fraud Agent
Citizens Bank
08.2016 - 06.2017
Patients Account Representative
University of Florida Jacksonville Neurology
06.2016 - 03.2018
Accounts Receivable Specialist
One Call Care
02.2014 - 08.2016
Call Center Representative
Consolidated Laboratories, St. Vincent's Southside
02.2011 - 02.2014
Reimbursement Specialist
Nemours Children's Clinic
07.2000 - 02.2011
Patient Care Technician
St. Luke's Hospital
02.1993 - 01.1999
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Andrew Jackson High School
Medical Coding and Billing
Florida State College
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